RSM problem in Enable Hosts

[public]

No error message when I add any host in Enable Host field for IA64 windows2003+sp1.. But, the state was always "?" and no other information there... I check DNS query host that is OK. correct!! and RSM Host Agent which is IA64 windows also installed and check ok.. So, I don't know what's going on.... How can I troubleshooting it??????

Waiting for your kindly support!!!!

Best Regards,
Scott Lin

[Sharon Almog_1]

Hi,

Your problem is not in IA64 platform, I also get same behaviour when running x86 Windows 2003 SP1 Enterprise server, I guess HP have some issue with SP1 new features and RSM Agent.
Sharon Almog

[Sharon Almog_1]

Scot,

I also noticed that the problem is being reflected in the "discovery host" phase which takes at leat 50 seconds while compatring it to successfull case which takes 5 seconds !!!

I have forwaded our case to Senior support level in HP, and will post you reply when I get one ;-)

Sharon Almog

[Hank Eggers]

Sharon,

Did you get any resolution on this from HP? Everything was working great until I rebooted my hpux host and no RSM can't find that host..Thanks for any info you may provide.

[Sharon Almog_1]

Hi Hank,

According to Local HP Support,they didnt faced such phenomena and they claim that they works well with Windows 2003 SP1 as RSM Agent...

I hope that someone from HP Engineering will be able to provide any direction for troubleshooting such a painfull problem.

Sharon

[Kelvin Shao]

Same thing try to add a HP-UX hosts.
A reboot of the RSM server will help.

rsm 1.2.200
hpux 11.11