Secure path error : AGENT_STATUS_INVALID_COMMAND

[stefano colombo_1]

We have two windows 2003 server in cluster with securepath 4.0c sp2-1 and securepath manager 4.0 sp2
When trying to set the preferred path via the WEB interface we got the following error "
AGENT_STATUS_INVALID_COMMAND,AGENT_STATUS_COMMAND_FAILED"

[kamal_9]

Hi Stefan

Could you check whether the path you are setting has preferred path is showing active or standby ,by using the command "SPMGR display "
The output of the command will be something like this
Pls upload the output of the command ,
C:\Program Files\Compaq\SecurePath\SPMgr>spmgr display
Server: lonsc-s-013.europe.shell.com Report Created: Tue, Jan 17 16:21:48
2006
Command: spmgr display
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Storage: 50001FE10013FF40

Load Balance: On Load Balance Type: Least IO
Auto-restore: Off Path Verify: On

Volume Labels: R69-D21-RA06, R69-D22-RA06

Controller: ZG13100216
ZG13000195
Devices: E: E:\DATA\Old SW Distribution\

TGT/LUN Device WWLUN_ID Handle #_Paths
2/ 1 E: 6000-1FE1-0013-FF40-0009-1300-0195-0004 4
000000008a17c0e0
Controller Path_Index HBA Slot # Preferred? Path_Status

ZG13100216 0 02 YES Active

ZG13100216 2 03 YES Active


Controller Path_Index HBA Slot # Preferred? Path_Status

ZG13000195 1 02 no Standby

ZG13000195 3 03 no Standby



TGT/LUN Device WWLUN_ID Handle #_Paths
2/ 2 E:\DATA\Old SW D 6000-1FE1-0013-FF40-0009-1310-0216-00D2 4
000000008a17a0e0
Controller Path_Index HBA Slot # Preferred? Path_Status

ZG13100216 0 02 YES Active

ZG13100216 2 03 YES Active


Controller Path_Index HBA Slot # Preferred? Path_Status

ZG13000195 1 02 no Standby

ZG13000195 3 03 no Standby



Storage: 50001FE100191B10

Load Balance: On Load Balance Type: Least IO
Auto-restore: Off Path Verify: On

Volume Labels: r90-d24-ra10

Controller: ZG21200892
ZG21200985
Devices: E:\DATA\SW Distribution\

TGT/LUN Device WWLUN_ID Handle #_Paths
20/ 4 E:\DATA\SW Distr 6000-1FE1-0019-1B10-0009-2120-0892-011A 4
000000008a1780e0
Controller Path_Index HBA Slot # Preferred? Path_Status

ZG21200892 0 02 no Standby

ZG21200892 2 03 no Standby


Controller Path_Index HBA Slot # Preferred? Path_Status

ZG21200985 1 02 YES Active

ZG21200985 3 03 YES Active




C:\Program Files\Compaq\SecurePath\SPMgr>

[stefano colombo_1]

the path is given as available in the WEB page.

the spmgr /display command fails with the following output

\SPMgr>spmgr display
Server: host.xx.xx.
Report Created: Tue, Jan 17 17
:34:46 2006
Command: spmgr display
Error: possible agent / manager password issues.

[kamal_9]

Hi

Then try set the password for the agent first .by clicking start->program->securepath->securepthcfg

[stefano colombo_1]

The thing is that the password is already set . we tried to reset it but the issue still apply

[kamal_9]

Hi
Sorry for the delay
If possible pls upload the snapshot of the path which you wanted to set has a preferred path .
And the snapshot of the a lun which the status of all the paths

[kamal_9]

Hi
Sorry for the delay
If possible pls upload the snapshot of the path which you wanted to set has a preferred path .
And the snapshot of a lun which shows the status of all the paths

[Stephen Kebbell]

Hi Stefano,

two things:
1) To get the command line interface working you first have to type
spmgr passwd
Then spmgr display should work

2) You have a cluster. I assume your SecurePath Manager profile contains both nodes, and you added them to profile using the "HOSTNAME:CLUSTERNAME" notation. Since you can already see the paths in SecurePath Manager, I don't think you have password issues. As Kamal suggested, can you post a screenshot of what you see in SecurePath Manager?

Regards,
Stephen

[stefano colombo_1]

Hi ,
attached the screenshots of securepath manager

[stefano colombo_1]

Hi ,
attached the screenshots of securepath manager

[Basil Vizgin]

Looks like you have incorrect cabling. Looks like both HBA in server connected to one MSA controller.

[Stephen Kebbell]

Hi,

did you enter the nodes using the notation HOSTNAME:CLUSTERNAME ?
Looks like the icons are for single machines, not cluster nodes. Cluster Hosts have an icon with 3 blue boxes, not just one.
Create a new profile to test, and add the machine names using this notation.

As Basil has noticed, the same controller serial number appears for all paths. How is your storage set up?

Regards,
Stephen

[stefano colombo_1]

We don't have a MSA but a VA7400.
The two VA7400 controllers are connected to two fabrics.
Each hosts has two HBA each connected to a fabric

[stefano colombo_1]

adding the nodes as node:cluster doesn't change the behavior. The error still apply

[yanaki2112]

Stefano, i need to talk to you about this problem. Can you reply how was this solved. I have a similar issue with no clue on how to solve.

Tks.