SMA Backup Error

[Piyush Verma]

I recently installed an EVA 3000 system with SMA. When i am trying to backup the Storage Management Appliance via the documented procedure:
Settings->Maintenance->Backup.
It seems the wizard successfully 'connects' to the shared area but the backup process fails. Here is the log content:
Error publishing Backup start audit: status 0x80040E14 audit code 0x8C0A01F4
Starting backup process
To Network Share \\Bsnlpc1\amal\Ant By \admin
Appliancename SMAM00FFK353C
Timestamp Wed Jan 12 15:52:21 2005

8 apps found in config file: C:\Program Files\Compaq\SANworks\OSM\osmbackup.conf

Timestamp Wed Jan 12 15:52:26 2005

Stopping SQL Server

Error Stopping SQL Server: status 0x80004005
Timestamp Wed Jan 12 15:52:26 2005

Timestamp Wed Jan 12 15:52:26 2005


Timestamp Wed Jan 12 15:52:26 2005


Backup failed with 1 error(s).
Error updating the database with Backup results: status 80070005
Error publishing Backup completion audit: status 0x80040E14 audit code 0x8C0A01F5
Timestamp Wed Jan 12 15:52:26 2005

Plz Help.

[Matthias Rettl]

Hy

i got the same problem and opend a case at hp support. few time later (2 or 3 months) i got a little patch that solves the problem.
seems that the sma could not stop a service...
you find the patch attached.

regards,
matthias

[Piyush Verma]

Thanks Matthias.. i tried applying yur patch.. but it didn't help.. i am still getting the same problem. Is there any specific method of applying that patch?

[Matthias Rettl]

have you restartet the sma after appying the patch?
you must do it because something in the MSDE configuration is changed and that takes effect after reboot!

[Piyush Verma]

dear Matthias..
i even tried rebooting the SMA.. after running the patch on the it.. but it's still not working..(same errror in the Backup Log).
do u have any idea, if it may have any problem stopping the SQL server only.. or any problem with the Backup script C:\Program Files\Compaq\SANworks\OSM\osmbackup.conf

Regards,
piyush.

[Matthias Rettl]

hmm. what SMA version are you running? 2.1?

i would not mess around with the settings... i tried for days and could not find a solution.

open a case at hp support... it will take a while, but you'll get a solution. the sma backup is not sooo urgent, so try it the "official way".

regards,
matthias

[Stephen Kebbell]

Hi,

This is just a shot in the dark, but do you have Storage Operations Manager/Storage Area Manager installed on the appliance? If so, have you registered the services with the SMA?
When the backup is starting, it must first stop all applications that are registered on the appliance. If OVSAM is not there, it might have problems. I don't know if this is related to the SQL error message, as OVSAM uses a different database. But it's the only thing I can think of at the moment.

Regards,
Stephen

[Piyush Verma]

thanks for yur shot stephen... but i've already tried that.. i've done the Storage Area Manager Service Registration with the SMA Software 2.1..
thanks anyway..

[Piyush Verma]

thanks everybody for trying to help..
but the problem was there in the SMSQL server, which i have resolved now..

thanks again..
piyush

[Piyush Verma]

The problem is resolved.