Cloud Sync Error (VMWare Vcenter Cloud)

[#1]

Hello Team,

I am getting “Cloud Sync Error” message on one of the VMware cloud integrated to Morpheus portal. Not sure why m getting the sync error today, it was working fine all these days. I checked vCenter connectivity and port connectivity from Morpheus and everything is working fine and i am able to provision VM in that cloud from Morpheus. Can you please let me know how to fix Sync error ? while other cloud is syncing and working fine.

Appreciate your help here.

[Ollie-Phillips]

The appliance logs may give you more info about what is happening (/admin/health/logs). If you can please post up an error messages relating to Zone refreshes.

[#3]

Thank you for the quick response.

Sending Logs.

[appJobLow-18] refresh zone US Cloud - error: org.springframework.orm.hibernate5.HibernateSystemException: could not re-associate uninitialized transient collection; nested exception is org.hibernate.HibernateException: could not re-associate uninitialized transient collection org.springframework.orm.hibernate5.HibernateSystemException: could not re-associate uninitialized transient collection; nested exception is org.hibernate.HibernateException: could not re-associate uninitialized transient collection at com.morpheus.Network.delete(Network.groovy) [7 skipped] at com.morpheus.network.NetworkService.removeNetwork(NetworkService.groovy:6657) [1 skipped] at com.morpheus.network.NetworkService$removeNetwork$16.call(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$__tt__removeMissingNetworks_closure361.doCall(VmwareComputeService.groovy:3416) at jdk.internal.reflect.GeneratedMethodAccessor22871.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService.$tt__removeMissingNetworks(VmwareComputeService.groovy:3389) [14 skipped] at jdk.internal.reflect.GeneratedMethodAccessor22891.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$_removeMissingNetworks_closure89.doCall(VmwareComputeService.groovy) [8 skipped] at jdk.internal.reflect.GeneratedMethodAccessor22890.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService.removeMissingNetworks(VmwareComputeService.groovy) [10 skipped] at jdk.internal.reflect.GeneratedMethodAccessor22889.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$_cacheNetworks_closure85$_closure563.doCall(VmwareComputeService.groovy:3221) [6 skipped] at jdk.internal.reflect.GeneratedMethodAccessor11000.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.Network.withNewSession(Network.groovy) [16 skipped] at com.morpheus.Network$withNewSession.call(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$_cacheNetworks_closure85.doCall(VmwareComputeService.groovy:3217) at jdk.internal.reflect.GeneratedMethodAccessor10999.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at jdk.proxy3/jdk.proxy3.$Proxy230.apply(Unknown Source) [8 skipped] at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:57) at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:62) [1 skipped] at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:62) [1 skipped] at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:62) [1 skipped] at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:62) [1 skipped] at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.operators.observable.ObservableMap$MapObserver.onNext(ObservableMap.java:62) [1 skipped] at io.reactivex.subjects.ReplaySubject$UnboundedReplayBuffer.replay(ReplaySubject.java:770) at io.reactivex.subjects.ReplaySubject.onNext(ReplaySubject.java:352) at io.reactivex.internal.observers.DeferredScalarDisposable.complete(DeferredScalarDisposable.java:82) [1 skipped] at io.reactivex.internal.operators.single.SingleToObservable$SingleToObservableObserver.onSuccess(SingleToObservable.java:72) at io.reactivex.internal.operators.single.SingleSubscribeOn$SubscribeOnObserver.onSuccess(SingleSubscribeOn.java:68) at io.reactivex.internal.operators.single.SingleCreate$Emitter.onSuccess(SingleCreate.java:67) at jdk.internal.reflect.GeneratedMethodAccessor634.invoke(Unknown Source) [1 skipped] at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at jdk.proxy3/jdk.proxy3.$Proxy227.subscribe(Unknown Source) [8 skipped] at io.reactivex.internal.operators.single.SingleCreate.subscribeActual(SingleCreate.java:39) at io.reactivex.Single.subscribe(Single.java:3666) at io.reactivex.internal.operators.single.SingleSubscribeOn$SubscribeOnObserver.run(SingleSubscribeOn.java:89) at io.reactivex.Scheduler$DisposeTask.run(Scheduler.java:608) at io.reactivex.internal.schedulers.ScheduledRunnable.run(ScheduledRunnable.java:66) at io.reactivex.internal.schedulers.ScheduledRunnable.call(ScheduledRunnable.java:57) [5 skipped] Caused by: org.hibernate.HibernateException: could not re-associate uninitialized transient collection at org.hibernate.event.internal.ProxyVisitor.reattachCollection(ProxyVisitor.java:75) at org.hibernate.event.internal.OnUpdateVisitor.processCollection(OnUpdateVisitor.java:53) at org.hibernate.event.internal.AbstractVisitor.processValue(AbstractVisitor.java:104) at org.hibernate.event.internal.AbstractVisitor.processValue(AbstractVisitor.java:65) at org.hibernate.event.internal.AbstractVisitor.processEntityPropertyValues(AbstractVisitor.java:59) at org.hibernate.event.internal.AbstractVisitor.process(AbstractVisitor.java:126) at org.hibernate.event.internal.DefaultDeleteEventListener.onDelete(DefaultDeleteEventListener.java:119) at org.hibernate.event.internal.DefaultDeleteEventListener.onDelete(DefaultDeleteEventListener.java:72) at org.hibernate.event.service.internal.EventListenerGroupImpl.fireEventOnEachListener(EventListenerGroupImpl.java:107) at org.hibernate.internal.SessionImpl.fireDelete(SessionImpl.java:940) at org.hibernate.internal.SessionImpl.delete(SessionImpl.java:872) at jdk.internal.reflect.GeneratedMethodAccessor3563.invoke(Unknown Source) [1 skipped] at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at jdk.proxy3/jdk.proxy3.$Proxy220.doInHibernate(Unknown Source) [8 skipped] at com.morpheus.Network.delete(Network.groovy) [6 skipped] at com.morpheus.network.NetworkService.removeNetwork(NetworkService.groovy:6657) [1 skipped] at com.morpheus.network.NetworkService$removeNetwork$16.call(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$__tt__removeMissingNetworks_closure361.doCall(VmwareComputeService.groovy:3416) at jdk.internal.reflect.GeneratedMethodAccessor22871.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService.$tt__removeMissingNetworks(VmwareComputeService.groovy:3389) [14 skipped] at jdk.internal.reflect.GeneratedMethodAccessor22891.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at com.morpheus.compute.vmware.VmwareComputeService$_removeMissingNetworks_closure89.doCall(VmwareComputeService.groovy) [8 skipped] … 143 common frames omitted

[Ollie-Phillips]

Please open a support case if possible and include that stack trace.