HPE Nimble Storage reimage

[cgomes]

Hello,

I hope everyone`s doing well.

I'm currently facing an issue with an HPE Nimble storage system that requires a reinstallation of the operating system to regain access to the controllers.
I have already contacted support and have an open case, but we haven't been successful in resolving the issue so far.

Could someone provide a step-by-step guide on what to do after inserting the two USB drives into the designated ports for the reinstallation? I want to make sure I'm following the correct procedure.

Thank you in advance

Best regards,

[support_s]

System recommended content:

1. HPE Nimble Storage AFxxxx, CSxxxx, SFxxx – Parts Support Guide | HPE Nimble Storage AFxxxx, CSxxxx, SFxxx Expander Replacement

2. HPE Nimble Storage AFxxxx, CSxxxx, SFxxx – Parts Support Guide | HPE Nimble Storage AFxxxx, CSxxxx, SFxxx Controller Replacement

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[buzzsubash]

Hello,

Re-image of array is a support/field team assisted process and I am afraid you will not be able perform the steps.

Do you have a case number or an array serial number for me to check the status ?