- Community Home
- >
- Software
- >
- HPE OneView
- >
- Firewall rules for OneView Remote Support
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-14-2019 07:48 AM
05-14-2019 07:48 AM
Firewall rules for OneView Remote Support
I have a HPE OneView VM - VMware vSphere appliance version 4.20.01.01-0385523 which I built recently. I am attempting to set up Remote Support for the first time.
The documentation says that communication will occur to api.support.hpe.com via HTTPS. Our security team configured a firewall policy to allow this. However, they report that the firewall is seeing connection attempts to sa-curiosity-pro.glb.itcs.hpe.com which are being blocked as it doesn't match api.support.hpe.com.
Does anyone know why connection attempts are being made to this other URL? Is there a more updated list of URLs which OneView remote support requires for operation?
Thanks..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-14-2019 07:55 AM
05-14-2019 07:55 AM
Re: Firewall rules for OneView Remote Support
Hi,
api.support.hpe.com is the correct URL that we talk to. This URL points to different load balancers which is why you are seeing the response that you are. For most people opening access to api.support.hpe.com is sufficient, but it looks like your firewall restrictions may be more complex, I would suggest opening access to the URL you noted below as well. It is a valid LB name behind api.support.hpe.com
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-14-2019 10:08 AM
05-14-2019 10:08 AM
Re: Firewall rules for OneView Remote Support
The answer to your question is documented in the Online Help (Firewall Rules also explained here), and HPE OneView Remote Support FAQ.
I am an HPE employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2020 05:11 AM
02-12-2020 05:11 AM
Re: Firewall rules for OneView Remote Support
Could it be that the URL sa-curiosity-pro.glb.itcs.hpe.com is being used for the Insight Online integration ?
Regards,
Martijn