OneView Global Dashboard 2.90: Error during download backup

[MarioE]

After updating the HPE OneView Global Dashboard from
Version 2.81.00-484432 (Released 2023-10-16)
to
Version 2.90.00-505706 (Released 2025-03-13)

Creating a backup works. However, if the backup is to be downloaded in the GUI, this error appears:

{"errorCode":"INTERNAL_SERVER","message":"An internal error has occurred.","details":"An internal server error has occurred.","recommendedActions":["Contact your local network administrator to resolve the issue."],"errorSource":null,"nestedErrors":[],"data":{}}

During Schedule Backup, the backup is created and automatically pushed to the host via SFTP, without error. However, when I try to download this backup, the error appears again. With version 2.81 this worked without errors.

I have tried several browsers, always the same error.

[support_s]

System recommended content:

1. HPE OneView Global Dashboard 2.00 User Guide

2. HPE OneView Global Dashboard 2.00 User Guide

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[MarioE · Accepted solution]

I have now rebooted the appliance and was then able to download the backup:

[Sunitha_Mod]

Hello @MarioE,

That's Excellent! 

We are extremely glad to know you were able to resolve the issue and we appreciate you for keeping us updated.