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08-31-2018 07:53 AM
08-31-2018 07:53 AM
Unable to add server hardware error
I am trying to add a DL380-Gen8 runnin ESXi 6.0 to oneview (4.10) and keep getting error "Unable to add server hardware: x.x.x.x Unable to discover server hardware". I can successfully log into the ILO and verify that everything is configured correctly. The Agentless management service is showing as not available so I suspect that might be the issue. How can I determine if the AMS is installed or not? I have not tried rebooting the server yet as t has to be done after hours.
Also verified that there are no dns or firwall issues. ILO is at fw 2.55.
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09-03-2018 01:41 AM
09-03-2018 01:41 AM
Re: Unable to add server hardware error
Check whether the iLO has the necessary information such as Product Name / Serial Number / Product ID
Was there a system board change prior to this issue?
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09-05-2018 05:33 AM
09-05-2018 05:33 AM
Re: Unable to add server hardware error
Yes, all of the system info is displaying correctly. This is the origina mb.
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09-12-2018 01:39 AM
09-12-2018 01:39 AM
Re: Unable to add server hardware error
I just noticed that OneView 4.10 no longer support Gen 8 servers in "Managed" mode, "Monitored" mode should still work fine.
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09-12-2018 05:33 AM
09-12-2018 05:33 AM
Re: Unable to add server hardware error
can you provide me with a link where it states that? I did not see it in the release notes. I've since add a few different Gen8's to Oneview as managed without issue.
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09-13-2018 12:57 AM
09-13-2018 12:57 AM
Re: Unable to add server hardware error
http://h17007.www1.hpe.com/us/en/enterprise/integrated-systems/info-library/index.aspx#.W5nQtbpuJ_x
Look for the document under "HPE OneView 4.1 Support Matrix"
I also had similar problems previously adding Proliant ML110s to OneView 4.00.07, although it was stated that in the support matrix that it can be added as "Monitored".
Once I upgraded to OneView 4.10, i am able to add the Proliant ML110s without any more problems.
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09-13-2018 06:04 AM
09-13-2018 06:04 AM
Re: Unable to add server hardware error
Found it. Guess I should have been more specific - I have DL380p's which are supported as managed devices. sorry for the confusion.