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Unable to fetch the firmware installation status from the server hardware

 
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Regular Advisor

Unable to fetch the firmware installation status from the server hardware

 When refreshing server hardware objects in Oneview, I get this error message when they are powered on, and a yellow warning triangle is displayed on the object.

If the server is powered off the refresh works fine, but when powered on, I get this message.

Gen10 DL360 with esxi 6.7U3. Is this by design and the firmware installation status can only be gathered when the operating system is powered down ?

Seems odd.

 

4 REPLIES 4
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HPE Pro

Re: Unable to fetch the firmware installation status from the server hardware

May I know the iLO firmware version.

I am an HPE Employee

Accept or Kudo
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HPE Pro

Re: Unable to fetch the firmware installation status from the server hardware

Also please let us know the Generation of the server.

I am an HPE Employee

Accept or Kudo
Highlighted
Regular Advisor

Re: Unable to fetch the firmware installation status from the server hardware

iLO5 v2.14, DL360 Gen10. Refreshes fine when the server is powered off..

Full error from powered on Server:-

Unable to fetch the firmware installation status from the server hardware.

Event details
activityUri
/rest/tasks/81d70783-d388-41c9-ab2a-fd80f8ec9aa2

alertTypeID
server-hardware.mp.fw.firmware.config

clearPriorEvents
true

correctiveAction
Ensure that the network connectivity to the iLO is in a healthy condition. This can be verified by viewing the health of the server from the server hardware page. Check if there are any active network connectivity alerts in the activity section of the server hardware page and follow the resolutions mentioned and retry the operation after that. If the problem persists, contact your authorized support representative and provide them with a OneView support dump and the AHS logs from the iLO.

locked
false

resourceUri
/rest/server-hardware/39373638-3935-5A43-4A38-313531474646

 

 

Highlighted
HPE Pro

Re: Unable to fetch the firmware installation status from the server hardware

Please check by Unassign and re-assign server profile.

I am an HPE Employee

Accept or Kudo