vLCM - IMage precheck failed with error Compliance results for host are unavailable

[Cferland]

Hi,

I've been using HP Onveview STD for couple of weeks and it was working fine. I wanted to apply the latest ESXi build but it doesn't work anymore.

From hsm-service.log file, I'm getting the following errors:

HsmService:2025-01-01 15:18:58,183[Dummy-8]hsmService:801 [INFO] Running command from C++: hosts scan
HsmService:2025-01-01 15:18:58,183[Dummy-8]hsmService:754 [INFO] Running command hosts scan
HsmService:2025-01-01 15:18:58,184[Dummy-8]hsmService:248 [INFO] Got operation arguments: _OptArgsHolder(task_id=None, host_id=None, package=None, version=None, release=None)
HsmService:2025-01-01 15:18:58,184[Dummy-8]hsmService:258 [INFO] Initiating executor
HsmService:2025-01-01 15:18:58,184[Dummy-8]hsmService:483 [INFO] Got network location: hponeviewvmw.cybercat.priv:3512
HsmService:2025-01-01 15:18:58,184[Dummy-8]hsmService:508 [INFO] Extracted hostname: hponeviewvmw.cybercat.priv, port: 3512
HsmService:2025-01-01 15:18:58,192[Dummy-8]hsmService:274 [INFO] Successfully initiated executor
HsmService:2025-01-01 15:18:59,637[Dummy-8]hsmService:436 [ERROR] scan_host failed with InternalServerError
HsmService:2025-01-01 15:18:59,637[Dummy-8]hsmService:540 [ERROR] ['Failed to obtain SPP details:Gen10 Service Pack for ProLiant from HPE OV.']
HsmService:2025-01-01 15:18:59,637[Dummy-8]hsmService:547 [INFO] Got http response status code: 500
HsmService:2025-01-01 15:18:59,637[Dummy-8]hsmService:558 [ERROR] Error code: 500
HsmService:2025-01-01 15:18:59,638[Dummy-8]hsmService:561 [ERROR] Transient error: None
HsmService:2025-01-01 15:18:59,638[Dummy-8]hsmService:797 [INFO] Hsm service result: {'output': 'null', 'error': {'errorCode': 500, 'command': ('hosts', 'scan'), 'input': '{"requestContext": null, "requestBody": {"action": "SCAN", "targetHosts": ["host-296581"], "targetImage": {"addOnName": "HPE-Custom-AddOn", "addOnVersion": "803.0.0.11.8.0-6", "baseImageVersion": "8.0.3-0.55.24414501", "swComponents": {"BCM-storcli": "007.2812.0000.0000-01", "Broadcom-ELX-IMA-plugin": "12.0.1200.0-6vmw.803.0.0.24022510", "Broadcom-ELX-brcmfcoe": "12.0.1500.3-4vmw.803.0.0.24022510", "Broadcom-ELX-lpfc": "14.4.0.39-35vmw.803.0.0.24022510", "Broadcom-bcm-mpi3": "8.8.1.0.0.0-1vmw.803.0.0.24022510", "Broadcom-bnxt-Net-RoCE": "230.0.236.0-1OEM.800.1.0.20613240", "Broadcom-elxiscsi": "12.0.1200.0-11vmw.803.0.0.24022510", "Broadcom-elxnet": "12.0.1250.0-8vmw.803.0.0.24022510", "Broadcom-lpnic": "11.4.62.0-1vmw.803.0.0.24022510", "Broadcom-lsi-mr3": "7.728.02.00-1vmw.803.0.0.24022510", "Broadcom-lsi-msgpt2": "20.00.06.00-4vmw.803.0.0.24022510", "Broadcom-lsi-msgpt3": "17.00.13.00-3vmw.803.0.0.24022510", "Broadcom-lsi-msgpt35": "29.00.00.00-1vmw.803.0.0.24022510", "Broadcom-lsiv2-drivers-plugin": "1.0.3-1vmw.803.0.0.24022510", "Broadcom-ntg3": "4.1.14.0-4vmw.803.0.0.24022510", "Cisco-nenic": "1.0.35.0-7vmw.803.0.0.24022510", "Cisco-nfnic": "5.0.0.42-1vmw.803.0.0.24022510", "ESXi": "8.0.3-0.55.24414501", "HPE-hpv2-hpsa-plugin": "1.0.0-4vmw.803.0.0.24022510", "HPE-nhpsa": "70.0051.0.100-5vmw.803.0.0.24022510", "Intel-NVMe-Vol-Mgmt-Dev-Plugin": "2.7.2173-2vmw.803.0.0.24022510", "Intel-SCU-rste": "2.0.2.0088-7vmw.803.0.0.24022510", "Intel-Volume-Mgmt-Device": "9.0.0.1012-1OEM.800.1.0.20613240", "Intel-i40en": "2.8.4.0-1OEM.800.1.0.20613240", "Intel-icen": "1.14.2.0-1OEM.800.1.0.20613240", "Intel-igbn": "1.12.0.0-1OEM.800.1.0.20613240", "Intel-irdman": "1.4.0.1-1vmw.803.0.0.24022510", "Intel-ixgben": "1.18.2.0-1OEM.800.1.0.20613240", "Intel-ne1000": "0.9.2-1vmw.803.0.0.24022510", "MRVL-Atlantic-Driver-Bundle": "1.0.3.0-13vmw.803.0.0.24022510", "MRVL-E3-Ethernet": "1.1.0.11-2vmw.803.0.0.24022510", "MRVL-E3-Ethernet-iSCSI-FCoE": "3.0.251.0-1OEM.700.1.0.15843807", "MRVL-E4-CNA-Driver-Bundle": "6.0.393.0-1OEM.800.1.0.20613240", "MRVL-QLogic-FC": "5.4.83.1-1OEM.803.0.0.23710970", "Mellanox-MFT-Tools": "4.28.0.881-1OEM.801.0.0.21495797", "Mellanox-NATIVE-NMST": "4.25.0.802-1OEM.802.0.0.21974771", "Mellanox-nmlx5": "4.23.6.2-7vmw.803.0.0.24022510", "Mellanox-nmlxbf-gige": "2.2-1vmw.803.0.0.24022510", "Microchip-smartpqi": "80.4700.0.5000-2vmw.803.0.0.24022510", "Microchip-smartpqiv2-plugin": "1.0.0-11vmw.803.0.0.24022510", "Micron-mtip32xx-native": "3.9.8-1vmw.803.0.0.24022510", "Pensando-ionic-cloud": "20.0.0-48vmw.803.0.0.24022510", "Pensando-ionic-en": "20.0.0-56vmw.803.0.0.24022510", "Solarflare-NIC": "2.4.0.2010-18vmw.803.0.0.24022510", "VMware-HBR-UW": "8.0.3-0.0.24022510", "VMware-Host-Client": "2.18.0-23593406", "VMware-NVMe-PCIe": "1.2.4.15-1vmw.803.0.0.24022510", "VMware-NVMeoF-RDMA": "1.0.3.9-1vmw.803.0.0.24022510", "VMware-NVMeoF-TCP": "1.0.1.29-1vmw.803.0.35.24280767", "VMware-SDHCI-Driver": "1.0.3-3vmw.803.0.0.24022510", "VMware-VM-Tools": "12.4.5.23787635-24262298", "VMware-ahci": "2.0.17-1vmw.803.0.0.24022510", "VMware-bfedac": "0.1-1vmw.803.0.0.24022510", "VMware-cndi-drivers": "1.2.10.0-1vmw.803.0.0.24022510", "VMware-dwi2c": "0.1-7vmw.803.0.0.24022510", "VMware-intelgpio": "0.1-1vmw.803.0.0.24022510", "VMware-iser": "1.1.0.2-1vmw.803.0.0.24022510", "VMware-mlnx-bfbootctl": "0.1-7vmw.803.0.35.24280767", "VMware-mnet": "0.1-1vmw.803.0.0.24022510", "VMware-nmlxbf-pmc": "0.1-6vmw.803.0.0.24022510", "VMware-nvme-pcie-plugin": "1.0.0-1vmw.803.0.0.24022510", "VMware-nvme-plugin": "1.2.0.56-1vmw.803.0.0.24022510", "VMware-nvmxnet3": "2.0.0.31-12vmw.803.0.0.24022510", "VMware-nvmxnet3-ens": "2.0.0.23-6vmw.803.0.0.24022510", "VMware-oem-dell-plugin": "1.1.0-2vmw.803.0.0.24022510", "VMware-oem-lenovo-plugin": "1.0.0-2vmw.803.0.0.24022510", "VMware-penedac": "0.1-1vmw.803.0.0.24022510", "VMware-pengpio": "0.1-1vmw.803.0.0.24022510", "VMware-penspi": "0.1-1vmw.803.0.0.24022510", "VMware-pvscsi": "0.1-7vmw.803.0.0.24022510", "VMware-rd1173": "0.1-1vmw.803.0.0.24022510", "VMware-rdmahl": "1.0.0-1vmw.803.0.0.24022510", "VMware-rshim": "0.1-12vmw.803.0.35.24280767", "VMware-rshim-net": "0.1.0-1vmw.803.0.35.24280767", "VMware-spidev": "0.1-1vmw.803.0.0.24022510", "VMware-vmkata": "0.1-1vmw.803.0.0.24022510", "VMware-vmkusb": "0.1-22vmw.803.0.0.24022510", "amsdComponent": "701.11.10.0.4-1", "amsdvComponent": "701.11.7.0.2-1", "esx-update": "8.0.3-0.55.24414501", "esxio-update": "8.0.3-0.55.24414501", "fc-enablement-component": "800.3.9.0.30-1", "hpe-upgrade-component": "901.2.0.5-1OEM.800.0.0.20172892", "ilo-driver": "700.10.8.2.2-1OEM.700.1.0.15843807", "ilorest-component": "800.5.2.0.0.18-21495797", "nipmi": "1.0-1vmw.803.0.0.24022510", "ssacli2-component": "6.40.6.0-8.0.0", "sutComponent": "800.5.3.0.4-0", "vsphere-fdm": "8.0.3-24322831"}}, "targetPackage": "Gen10 Service Pack for ProLiant ", "targetPackageVersion": "SPP-2024.11.00.00.803"}}', 'args': {'status': 500, 'message': ['Failed to obtain SPP details:Gen10 Service Pack for ProLiant from HPE OV.'], 'isTransient': 'null'}}}

Oneview = 9.2.0

OneView for VMWare = 11.6.0

vCenter = 8.0.3

I've tried to rebot both Oneview appliance and no luck. Server status within Oneview are green. Everything is working except when I try to run "Pre-check" of the vlcm image ( 8.0 U3c - 24414501 / HPE Customization for HPE Servers 803.0.0.11.8.0-6 / Gen10 Service Pack for ProLiant SPP-2024.11.00.00.803)

Anyone is having an idea how to fix this ?

Thank you

[MV3]

Hello,

Could you kindly try removing the current SPP from OneView, re-add the latest SPP and then check again?

Cheers......

[support_s]

Hello,

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