VMware vLCM and image based updates "Unable to find iLO details"

[pirx]

I'm trying to switch from baseline updates to image based updates for a vSpere cluster. I've connected ILO Amplifier 2.16 (as OV simply does not work) as HSM with vCenter/vLCM, SPP 2022.09. I did the same steps I did for another cluster which worked.

This time compliance check fails, in vCenter logs I see the error "Reason: Unable to find iLO details". I see the problem, vSphere clients shows the HW information, ILO Amplifier (10.11.0.55) shows the firmwares. I could not find any reference to that error message.

DEBUG:urllib3.connectionpool:https://10.11.0.55:443 "GET /addonservices/rest/vsphere-lcm/hw-support/v1/tasks/7843ebf7-a3e3-4a09-b186-0a9766b5e4b4 HTTP/1.1" 200 2295
INFO:HsmServiceLogger:Retrieved information of task 7843ebf7-a3e3-4a09-b186-0a9766b5e4b4: {"action":"SCAN","complianceScanMap":{"host-2111993":{"deviations":[],"fwCompliance":"UNAVAILABLE","impact":{"finalRebootHwResetRequired":false,"finalRebootRequired":false,"intermediateRebootHwResetReq
uired":false,"intermediateRebootRequired":false,"maintenanceModeRequired":false,"postImageUpdateRequired":false,"preImageUpdateRequired":false},"messages":["Error: Compliance results unavailable for host host-2111993. Reason: Unable to find iLO details"]},"host-2121012":{"deviations":[],"fw
Compliance":"UNAVAILABLE","impact":{"finalRebootHwResetRequired":false,"finalRebootRequired":false,"intermediateRebootHwResetRequired":false,"intermediateRebootRequired":false,"maintenanceModeRequired":false,"postImageUpdateRequired":false,"preImageUpdateRequired":false},"messages":["Error:
Compliance results unavailable for host host-2121012. Reason: Unable to find iLO details"]},"host-2179032":{"deviations":[],"fwCompliance":"UNAVAILABLE","impact":{"finalRebootHwResetRequired":false,"finalRebootRequired":false,"intermediateRebootHwResetRequired":false,"intermediateRebootReq
uired":false,"maintenanceModeRequired":false,"postImageUpdateRequired":false,"preImageUpdateRequired":false},"messages":["Error: Compliance results unavailable for host host-2179032. Reason: Unable to find iLO details"]}},"description":"Scan a set of hosts for firmware compliance and report
remediation impact","estimatedTimeRemaining":0,"hosts":["host-2121012","host-2179032","host-2111993"],"id":"7843ebf7-a3e3-4a09-b186-0a9766b5e4b4","messages":["Error occured during compliance scan task of ['host-2121012', 'host-2179032', 'host-2111993']"],"operationStatusCode":500,"progress
":100,"startTime":"1670328317.4959803","status":"FAILED"}

[support_s]

System recommended content:

1. HPE VMware ESXi 7.0 U3 Customized Image Release Notes for October 2022 | HPE VMware ESXi 7.0 U3 Customized Image

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[pirx]

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[pirx]

I found the reason: in vCenter for the host I did not add the inforamtion to  "Configuration -> Host iLO Information". What I don't understand, it's working for another cluster without this information...

[RaviTyagi]

Hello Pirx,

Greetings of the Day,

Please reproduce the issue and upload the logs for vmware-vum-server-log4cpp.log .

Regards,

RRT 

I am an HPE Employee