- Community Home
- >
- Storage
- >
- HPE SimpliVity
- >
- Re: Legacy SimpliVity support
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2019 07:09 PM
11-13-2019 07:09 PM
Legacy SimpliVity support
Hi,
I'm using legacy SimpliVity OmniCube CN-2400 (Dell) and recently having intermittent issue on "cluster is unreachable".
I've contact Dell Support last week and they have collect syslog from hardware as well from vmware for troubleshoot.
But until today they telling me that they found that this unit vendor is "SimpliVity" and I need to reach out to SimpliVity Support to toubleshoot.
As I know HPE acquires SimpliVity, may I know should I contact HPE Support for my case ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2019 08:56 PM
11-13-2019 08:56 PM
Re: Legacy SimpliVity support
Hi ,
Please reach out HPE SimpliVity support @ US: 1-855-788-7378 Outside the US: +1 508-536-4151
You can also log a support ticket and monitor all your HPE cases using the below mentioned link.
https://support.hpe.com/help/en/Content/productSupport/supportCaseManager.html
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2019 10:31 PM
11-13-2019 10:31 PM
Re: Legacy SimpliVity support
Thank you Gaitonde.
I'm trying to create support ticket but it won't find my serial number.
Is there any email i can sent to or only can phone support?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2019 11:59 PM
11-13-2019 11:59 PM
Re: Legacy SimpliVity support
Hi ,
Please find the answer below:
Occurs when communication with a node in the cluster is lost. This event is displayed at the datacenter and provides a warning that a node may be faulty. Reports when there is a loss of connection to a system.
Also, please check if there are any nodes in the cluster that is not accessible in faulty and diconected state.
Steps:
1. Take a putty session to one of the Active and Connected Management OVC , and login using Administrator@vsphere.local account which has all the admin access.
2. Run the command "svt-federation-show", by this command you may find how many ndoes are connected and how many in faulty state.
Note: if you observe any of the nodes to be in faulty state, please log a support ticket with HPE SimoliVity Support team , they should be in a better position to assist you on this.
Thanks
Tasneem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-15-2019 10:30 AM - edited 11-15-2019 10:33 AM
11-15-2019 10:30 AM - edited 11-15-2019 10:33 AM
Re: Legacy SimpliVity support
Please login to the IPMI of the node, you can find the Serial number there.