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04-15-2024 09:14 AM - last edited on 04-15-2024 08:58 PM by support_s
04-15-2024 09:14 AM - last edited on 04-15-2024 08:58 PM by support_s
OVC 5 crash
Hello,
On our 4 hosts cluster federation, 2 OVCs version 5 crashed today.
One the morning the second in the afternoon with the same fatal error
We don't know the cause of the crash but we must force reboot the OVC and the SVT service did not restart because of a norestart file. (which seems to be logical)
1st time for us so we had to had the HPE Support which was great.
My advice, in case you have an OVC which crashes, call ASAP HPE Support to manage the case.
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04-15-2024 07:43 PM - last edited Monday by support_s
04-15-2024 07:43 PM - last edited Monday by support_s
Re: OVC 5 crash
Hi @Semmaris
As per screen shot error "AIO OR io_getevents" message, it looks to me SVTFS is crashing due storage sub system issue which could be due to Controller, Controller Firmware/Driver, Drive, Drive firmware/Driver etc However it is best to engage the support ASAP to find out the exact root cause of the issue.
Hope it helps.
Regards,
Jaipal
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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04-16-2024 12:00 AM - last edited Monday by support_s
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04-30-2024 02:52 AM - last edited Monday by support_s
04-30-2024 02:52 AM - last edited Monday by support_s
Re: OVC 5 crash
Another crash of OVC this morning with dataloss.
This new 5 version is really problematic for me.
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04-30-2024 05:07 AM
04-30-2024 05:07 AM
Re: OVC 5 crash
Don't just restart the svtfs service, have support investigate the reason of the failure. Restarting the service without proper investigation is not going to fix it for you and it's just going to keep crashing.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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04-30-2024 05:09 AM - last edited Monday by support_s
04-30-2024 05:09 AM - last edited Monday by support_s
Re: OVC 5 crash
I know but this morning i had vms stuck and dataloss, the priority was to restart my node.
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04-30-2024 05:12 AM
04-30-2024 05:12 AM
Re: OVC 5 crash
When this occurs contact support immediately as more damage can be done without proper troubleshooting. Depends on every scenario but your data might still be available and retrievable.
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]