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SimpliVity Agentless Management Service Status "Not available" after Update ESXi 7.0 U2d

 
MarioE
Trusted Contributor

SimpliVity Agentless Management Service Status "Not available" after Update ESXi 7.0 U2d

Hello Community

We updated our SimpliVity hosts today from ESXi 7.0 U1d (VMware ESXi 7.0.1 Build-17551050 Update 1 Patch 30) to ESXi 7.0 U2d (VMware ESXi 7.0.2 Build-18538813 Update 2 Patch 25).
Since the update, the Agentless Management Service status in the iLO remains "Not available":

 

community_1.jpg

amsd running on the ESXi host:

[root@ESXi:/etc/init.d] /etc/init.d/amsd status
amsd-smarev is running 1643784216 1
amsd-ahsd is running 1643784215 1
amsd-amsd is running 1643784214 1
amsd-smad is running 1643784213 1

Operating System in iLO is displayed correctly:

community_2.jpg

iLO Firmware Version: 2.44 Apr 30 2021
SPP: SVTSP-2021_1201.02.iso

Does anyone know the problem?

5 REPLIES 5
support_s
System Recommended

Query: SimpliVity Agentless Management Service Status "Not available" after Update ESXi 7.0 U2d

System recommended content:

1. HPE VMware ESXi 7.0 U2 Customized Image Release Notes for May 2021

 

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gustenar
HPE Pro

Re: SimpliVity Agentless Management Service Status "Not available" after Update ESXi 7.0 U2d

It looks like a cosmetic issue with the Web UI. If you try a different browser would it do the same thing?



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MarioE
Trusted Contributor

Re: SimpliVity Agentless Management Service Status "Not available" after Update

It is not a cosmetic issue. Even if I use another browser, I have the error.

The fact that iLO cannot communicate with AMS can also be seen under the network tab:

community_3.jpg

gustenar
HPE Pro

Re: SimpliVity Agentless Management Service Status "Not available" after Update

@MarioE 

Sorry for the delay in response. I'm wondering if you are missing the VIBs in ESXI for ams. 

Could you run a "esxcli software vib list | grep ams' and see if the ams vibs are listed?



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HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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MarioE
Trusted Contributor

Re: SimpliVity Agentless Management Service Status "Not available" after Update

@gustenar 

The ams vibs are listed:

[root@<SERVERNAME>:~] esxcli software vib list | grep ams
amsd 701.11.7.1.3-1OEM.701.0.0.16555998 HPE VMwareAccepted 2022-02-02
amshelpr 701.11.7.0.14-1OEM.701.0.0.16555998 HPE VMwareAccepted 2022-02-02