Simplivity Plugin Not Working - Can't Login to OmniStackVC

[alg204]

Hi!

I've taken over SAN/Simplivity from co-worker that retired and I barely had my hands in it. The simplivity plugin isn't working. When I go to Menu > HPE SimpliVity Federation I get error messages.

At one point it does state it is connected to the virtual controler but then updates to an error

I put in a support ticket and got on the phone with support. They wanted me to Putty into the OVCs and for whatever reason I can't login. I'm trying to login with administrator@vsphere.local and it won't work for each of the 4 OVCs

I know I am typing the password correctly for administrator@vsphere.local because I can login to the PR and DR with that account. I turned off/turned on the OVCs and that didn't help either. Not sure what to do next. Any help is super appricated.

HPE SimpliVity Plug-in for vSphere: 4.0.1.447
VMware vSphere: 6.7.0.42000

[Althaf29]

Hi,

Please check the DNS enteries of all OVC and vCenter.

login to OVC by svtcli.

verifiy the DNS entries on OVC cat/etc/resolv.conf

if any changes require modify the file after taking a backup of it and try to login to OVC by vcenter crend

if you want only to capture OVC logs then login OVC by svtcli user and ran svt-support-capture

Regards,

Althaf

[gustenar]

In cases where you can't access the OVC using the administrator account the best thing is to use the local "svtcli" account. 

[alg204]

Is the password to this generally a default password? I have nothing documented for an svtcli account. I checked our HPE deployment documentation and can't find anything about a password for svtcli.

[gustenar]

This password is set when the node is getting deployed and customers decide what value to enter, so it is not really a default password. Check your private messages for more information.  

[Stridh]

Any solution to this initial problem?

[gustenar]

@Stridh 

Please review this customer advisory:

Advisory: (Revision) HPE SimpliVity - Certain SimpliVity Plugin Functionalities With VMware vCenter Server 7.0 Update 3c (vCSA 7.0 U3c) Will Result in Error "400 - OK" or "400: Bad Request"

[Stridh]

Hello. Have the recomending plug-in installed. 

Is this also having anything to do with I can´t login as administrator@vsphere.local on the OVC´s after updating all cert´s on the vCenter.

[gustenar]

That's a different issue and you will need to contact support to update the certs in the OmniStack controllers.