Unable to download Software version 4.1.0U1

[Brian_Galante]

I have a valid contract, the HPE download site isn't showing me anything newer than version 4.0.1U1 to download.

I've tried a few days ago and today as well and I get the same thing. 

After clicking around for a few minutes, it actualy does bring me to the 4.1.0U1 download page, but the links are for download of 4.1.0 and not U1.

HPE, hands down, has the WORST SUPPORT SITE i've ever had to deal with in my entire 20+ year career of working with MANY vendors, NEVER have I seen this poor of quality in a site that I'm paying MANY THOUSANDS OF DOLLARS PER YEAR to access.

[gustenar]

Hello @Brian_Galante , 

Thank you for using HPE SimpliVity Forums. Please refer to our HPE SimpliVity Upgrade Guide 4.0.1 U1 for the version of the package that you need. 

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00115186en_us

Page 15 (pre-requisites) indicate the following: 

10.In Search Products, specify your search criteria, and then click Search. For example, searching for Product Description=OmniStack will list all the HPE OmniStack software you are eligible to download.

11.Locate the HPE OmniStack version in the results and click More Info.

12.Locate the upgrade package (Q8A57-11125_SimpliVity_Upgrade_Package_n.n.n.zip), and click MoreInfo.

The package number in your screenshot seems correct.

Let me know if you have further questions. 

Thanks,

gustenar

[Brian_Galante]

Thanks Gustenar,

Thats exactly what I did. I get this error when trying to download the newest version, It lets me download the older versions but not the newest one.

[gustenar]

@Brian_Galante 

Let me review the issue and I'll get back to you.

[BJST]

Had exactely the same problem. what worked for me was:

go to the download of 4.1.0(A).

click obtain software => redirected to the download page (successful validation !)

down on the page there are other versions (and also 4.1.0U1 is listed) and on the right the arrow to open the section

There again is the download button and this worked....

Maybe HPe should fix their customer portal