Firmware problem with 3Com Switch

[Niksana_02]

Hello everybody I’m new here, can you help me? The reason I’m writing is I have a 3Com Baseline Switch 2824-SFP Plus, 3C16487 the problem is interface of the switch, because probably was reset and requesting to me a firmware to inside the interface can you help for that issue? Thank you for all information.

[max64lowes]

The switch interface appears to have reset.Now it's asking for firmware when you try to access it via the web or console interfaceThis typically means the firmware has been erased or corrupted, and the switch is now in recovery or bootloader mode, asking for you to upload the firmware manually. 

[Niksana_02]

I tried to connect with the switch in web browser but not success and setting up my laptop to the same IP address like switch but every time I tried receiving…Upgrade firmware in failsafe mode.

[Niksana_02]

Unfortunately, I have not been able to locate the correct firmware file for this model on your official support website or elsewhere online. I would kindly ask if you could provide me with the latest official firmware file for this switch or direct me to a secure source where I can download it. I can access the web interface, but cannot proceed without the firmware file. Status- In FailSafe Mode.

[zunairmajeed]

That usually happens when the firmware got wiped or corrupted during a reset. You’ll need to reload the correct firmware through the console port or TFTP.

If you still have access to the 3Com support archive or HP’s legacy site (since HP took over 3Com), you should be able to find the firmware file there. Once you have it, use the boot menu or CLI to upload it again.

Had the same issue once — it’s fixable, just takes a bit of setup.