HPE SN2410M Password Reset / Factory Default

[Eggman_2112]

I have HPE SN2410M Q6M27A 24SFP28 4QSFP28 P2C Switch returned from demo contract and we would like to reset the password and restore default configuration for the next customer.

I have the attached menu when booting the switch.

I assume the default OS login is admin admin outlined in the manual.

Not sure if we need to go to command line which requires login as well. I looked through several manuals and I couldn't see anything regarding resetting this switch. If no one knows the answer then I will try HPE support.

[support_s]

System recommended content:

1. HPE OneView 5.6 User Guide | Factory reset operation

2. Advisory: HPE StoreFabric B-series Switches - Account Passwords May Be Reset to Factory Default Following a Firmware Upgrade From FOS v7.3.x or Earlier or to FOS v7.4.2, v 8.0.1 or Later

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[Eggman_2112]

Thanks for info, however I am not seeing anything in either document about resetting the password through the (CLI) command line interface.

[Eggman_2112]

I just realized this ended up in MSA Storage forum? Should I start a new thread or can I move this to:

Community Home - Storage - Storage Networking - HPE Storage Networking - Switches

[Shiva_r · Accepted solution]

Hi Eggman_2112,

On the switch,  the reset button is located on the rear side next to the fan status LEDs.  This reset button requires a tool to be pressed. 

To reset the system, the CPU of its management board, and the “admin” password, push the reset button and keep it pressed for at least 15 seconds. When using a MLNX-OS-based system, this should allow you to enter without a password and set a new password for the user “admin”

This link helps you -
https://support.hpe.com/hpesc/public/docDisplay?docId=a00027012en_us&docLocale=en_US 

Page no. 59

[Eggman_2112]

Thanks - Holding the reset button for 15 seconds worked.

INSTRUCTION:

BOOT SWITCH

AT LOGIN – HOLD RESET BUTTON FOR 15 SECONDS

SWITCH WILL REBOOT

LOGIN admin – no password required

Enter “Enable”

Enter “Configure Terminal”

Enter “reset factory”

SWITCH WILL REBOOT TO FACTORY DEFAULT

[Sunitha_Mod]

@Eggman_2112

Hi Roberto! 

Excellent! Glad to know the problem has been resolved.