OneView Update Readiness Checker - Your version of OneView is not supported.

[fleuratgovori]

Hi Community,

Scenario 1, Synergy Composer/OneView:

When I run the HPE Oneview Update Readiness Checker I am getting the following message: 

- Your version of OneView is not supported.

The version of Composer/OneView installed is - 5.00.01-0410269.

Scenario 2, HPE OneView VM - VMware vSphere: 

When I run the HPE Oneview Update Readiness Checker I am getting the following message: 

- Your version of OneView is not supported.

The version of OneView installed is - 5.50.00-0426657

Could you please advise me regarding any solution to this message since I can't seem to find any information regarding this from HPE

Best regards,

Fleurat Govori

[ChrisLynch]

What version of the URC are you trying to use?

[fleuratgovori]

Thank you for your reply!

I was using version ov-urc-1.11 at first, I got this message.

I got the latest one 1.12(24 Jan 2021) but still the same message "Your version of OneView is not supported" is shown.

The OneVIew is in healthy state in dashboard.

[ChrisLynch]

That is certainly strange.  I'm not sure why this is happening.  I am asking some folks if they can look into this, and will get back.

[ChrisLynch]

Is there any chance you can provide me with a full appliance support dump?  Private Message me the location.  DO NOT post a URL to it here, even though it is encrypted.  It does contain sensitive information within it.

[PatrickLong]

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