Unable to claim the interconnect during logical enclosure firmware update

[jonathnkleymann]

 Add MXQ95201YY, interconnect 3 Interconnects

7/15/24  7:20:48 pm

31 minutes ago

Error1m43s  

Claim interconnect

1. Issue 

   Unable to claim the interconnect.

   Resolution 

   Verify that the interconnect is powered on, and network connectivity from the appliance to the interconnect exists. If the interconnect is being added to the logical interconnect, verify that stacking cables are correctly connected to another interconnect. If the interconnect is part of an interconnect link topology, verify that there are no interconnect link topology errors. After completing these verifications, either refresh the enclosure or reapply configuration on the logical interconnect. If the problem persists, contact your authorized support representative and provide a support dump.

i keep getting this error. i have bought 4 VC SE 40gb F8 interconnect modules and keep getting the same thing. can someone help me find the actual issue. i dont know how to gget detailed info. new to synergy

[Suman_1978]

Hi,

Please see if this advisory is applicable to your scenario:
https://support.hpe.com/hpesc/public/docDisplay?docId=a00125639en_us

Thank You!
I work with HPE but opinions expressed here are mine.

[support_s]

Hello,

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