IMC backup failed 5120 switches

[Amr-Elsayed]

i have iMC PLAT 7.3 (E0703)

when backup my swicthes all 5120 series switches are failed to backup 

with error

Failed to execute script.

what how to solve this al settings are correct i persume also snmp is working & telnet also working

[akg7]

Hello,

Can you check and share the backup log file from:

<IMC>/server/conf/log/imccfgbakdm.txt

Thanks!

[drk787]

@Amr-Elsayed If the SNMP/Telnet test is successful, you can check the Device capability set option and File transfer mode options

Navigate to Service > Options:
a. Click the Service tab from the top tabular navigation system.
b. Click Configuration Center on the left navigation tree.
c. Click Options under Configuration Center on the left navigation tree.
The Options page opens.
2. Click the Device Capability Set tab.
Device Capability Set list contents
Device Name—Label of the device.
Device Model—Model of the device.
Operation Type—Type of the operation.
Access Method—Method that is used to access the device.
Support for TFTP—Whether the device supports the TFTP transfer mode.
Support for FTP—Whether the device supports the FTP transfer mode.
Support for SFTP—Whether the device supports the SFTP transfer mode.
Support for SCP—Whether the device supports the SCP transfer mode.

1. Navigate to Service > Options:
a. Click the Service tab from the top tabular navigation system.
b. Click Configuration Center on the left navigation tree.
c. Click Options under Configuration Center on the left navigation tree.
d. On the Options page, click the File Transfer Mode tab.
2. Select the transfer mode you want to configure as the default in the Default Transfer Mode
section of the File Transfer Mode tab.
Options include:
TFTP—By default, the TFTP mode is used.
FTP
SFTP
SCP

[Amr-Elsayed]

hello

thanks for your help in advance

her is the log file

https://drive.google.com/file/d/1OHZjK4vzfrfX-Md0Z3r_621_WZ2Ec7Ts/view?usp=sharing 

[Amr-Elsayed]

hello @drk787 

all is set right and TFTP is enabled

just the 5120 not backing uo but 5130 switches success in backup and also 8212 zl series also backed up successfully

[Amr-Elsayed]

hello @akg7 

thanks for your help in advance

her is the log file

https://drive.google.com/file/d/1OHZjK4vzfrfX-Md0Z3r_621_WZ2Ec7Ts/view?usp=sharing 

[akg7]

Hello @Amr-Elsayed,

Is switch 5120 name 'Technip'?

It seems backup fails due to timeout.

But I need more information. Can you please collect 'imccfgbakdm'  DEBUG level logs.?

Please go to  System --> Log Configuration -->imccfgbakdm (Process name) and set log level to 'DEBUG' and repeat the process of backup config for HPE 5120 switch then collect and share log.

Thanks!

[Amr-Elsayed]

hello @akg7 

yes the name is correct i shared the file debug as your instructions

https://drive.google.com/file/d/1kor6kNEJ6dHYkSWcy3ceOogxzxh2MJ9x/view?usp=sharing 

[akg7]

Hello @Amr-Elsayed,

Can you try to take backup via other transfer mode?

It seems imc cannot find the correct adapter to use.

If problem remains then If possible, can you try to remove HPE 5120 switch from IMC and re-add. It may force it to update the adapter.

Thanks!

[Amr-Elsayed]

i did remove all 5120 switches and add them back and no good :(.

could you specify what do you mean what other trtansfere mode.

also can i manually add the correct adapetr for the 5120 switches 

[jguse]

Hello,

Alternative transfer protocol in IMC could be configured via Configuration Center > Options > File Transfer Mode tab. You can set individual devices to a different transfer protocol - SCP works good out of the box if you use SSH as CLI access protocol. FTP/SFTP require some setup work in advance.

I had a quick look at the logs. It looks like it could be a device issue - maybe a software update would help?

Note the 'device aborted the file transfer':

2021-02-15 12:41:10.127 [ERROR (0)] [THREAD(1040)] [CTclExecutor::exec_impl()] Error occured to exec cmd: C:/Program Files/iMC/server/bin/../../server/conf/adapters/ICC/H3C/H3CCommon/backup_startup_config_tftp.tcl, error message: Device aborted the file transfer.
2021-02-15 12:41:10.129 [INFO (0)] [THREAD(1040)] [CTclExecutor::exec_impl()] Finished.
2021-02-15 12:41:10.129 [WARNING (11)] [THREAD(1040)] [CCLIScriptProcessor::exec_step()] Fail to call m_poTclExecutor->execFile(), will try next command. AdaptName = H3CCommon, DevIP = 192.168.200.53, command script name = backup_startup_config_tftp.tcl.

There was also recently a fix in E0705P10 related to the TFTP server not working properly, but I'm not sure which version you are running.

[Amr-Elsayed]

thanks for the help

i am now upgrading for the newest vesrion and will feed you back

[Amr-Elsayed]

hello guys

wheb upgrade to the latest version

iMC PLAT 7.3 (E0705P10)

all backups failed even the previously working 5130 switches backups.

any solutions