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IMC - LiveUpdate down?

 
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Frequent Advisor

IMC - LiveUpdate down?

The LiveUpdate is not working for me from 3 weeks ago. When I click on "Get Update List", I get "No update items found."

This is using Device software update and even in the IMC software update.

Somebody knows?

41 REPLIES 41
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Respected Contributor

Re: IMC - LiveUpdate down?

We're having the same problem. I contacted HPE support, and they say that this is a known problem currently being investigated by L3 technicians.

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Esteemed Contributor

Re: IMC - LiveUpdate down?

search here by product for downloads

https://h10145.www1.hpe.com/downloads/ProductsList.aspx?lang=&cc=&prodSeriesId=

searching on imc turns up some imc skus branded as Aruba as well as HPE, so looks like imc will get more aruba support...one day.

Also patch came out for Wireless Service Manager to 7.3 (E0505P02) since I noticed the liveupdate has been down

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Respected Contributor

Re: IMC - LiveUpdate down?

I am curious to see if this will happen. What I have been told by HPE/Aruba the last couple of years at conferences is that IMC will focus on data centre and heterogenous environments, whereas Aruba equipment (wired and wireless) will be managed by Airwave. Maybe the launch of the new 8400 switch has changed their plans?

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Valued Contributor

Re: IMC - LiveUpdate down?

Hello racowi,

We are working this issue with I.T.. Standby for updates.

Thanks,
Lynn-Marie

Accept or Kudo

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Occasional Visitor

Re: IMC - LiveUpdate down?

Hello Lynn-Marie,

still the the same issue here. "No update items found."

When we will be able to update again?

Dirk

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Regular Advisor

Re: IMC - LiveUpdate down?

Hello, this comes from HPE customer support. It is not the solution, it is a workarounf.

As a temporary workaround, you can enable HTTP access instead. To make this work, change the liveupdate properties file and it will use the HTTP URL.
1) Make a copy of c:\program files\imc\client\conf\liveupdate\liveupdate.properties
2) Edit the line for liveupdate; (remove the ‘s’) liveupdate.url =

http://h10145.www1.hpe.com/web/services/pcm3/PcmWebSvc.asmx
3) Then restart IMC
4) Reverse the process when https access is resolved.

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Respected Contributor

Re: IMC - LiveUpdate down?

Thanks ibias, the workaround works for us.

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Occasional Visitor

Re: IMC - LiveUpdate down?

Hello ibias,

thanks a lot! With HTTP liveupdate is working....

 

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Occasional Visitor

Re: IMC - LiveUpdate down?

The reason is a ssl misconfiguration on the liveupdate server https://h10145.www1.hpe.com

The server certificate is singed by an intermediate CA: Symantec Class 3 Secure Server SHA256 SSL CA, but the intermediate certificate is not delivered by the server.

So the iMCs java processes can't verify the certificate chain and close the connection without querying for updates.