Does remote support work on a VM?

[Rcampbell5]

Hi - having problems setting up Remote support on HP SIM and was wondering if the problems are due to it being hosted on a VM.
Any ideas?
Thank you!

[SDV00 · Accepted solution]

Remote Support Pack definitely does not run on a VM, it works only on supported hardware (see release notes).

[Michael Wyant]

The next version of RSP, RSP5.40 (Kilby) which is going into Early Adopter on October 5th CAN be installed with HPSIM on a VM...it is set for Managed release towards the end of Novemeber.

[Michael Leu]

Great news!

Does that also mean there is no requirement anymore for SMH? (We don't install SMH on VMs)

[Frank Alden Smith]

The SMH is required on the CMS to display the â Remote Support Configuration and Servicesâ pages visible in HP SIM, and is required for Remote Data Collection (e.g., configuration collection for HP-UX and storage). It is NOT required for Remote Device Monitoring. In other words, you can do without SMH on the managed systems â ¦ but still need it on the host for SIM and Insight RSA.

Take care,
Frank