RS not Picking up Entitlement Information

[Rancher]

I have SIM and Remote Support installed on the same server. SIM is picking up warranty info but Remote Support is not and is not even showing S/N, product #, etc. I logged onto the server and ran System Event analyzer and tried to get the entitlement warranty infor for a couple of my servers there. I received the following error on page:
Message: 'document.managedEntity.SERIAL_NUMBER.value' is null or not an object
Line: 88
Char: 4
Code: 0
Any idea what the issue is? The serial number is correct, and it looks like an error in the code.

[Lou_Siphre]

Were you able to get an answer on this?

[micke_christen]

Try the new IRS instead...

You can find it here:

http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=REMOTESUPPORT

BR

/Mikael Ch