HPE Community
Insight Remote Support
1855742 Members
9238 Online
104103 Solutions
New Discussion

Re: RSSWM will not install

 
SOLVED
Go to solution
Matthew P Simms
Advisor

‎05-12-2009 01:33 PM

‎05-12-2009 01:33 PM

RSSWM will not install

Hi all,

I had to uninstall RSSWM and re-install it (version std0501), however my re-install is unsuccessful.
When I run the setup.exe, I get a "A version of this product that is greater than or equal to this version has already been installed" and the program exists. However, I've removed all previous traces of the program from the add/remove programs.
Anybody know how to completely delete all traces of previous RSSWM installs so I can freshly install it again?

Thanks,
Matt
0 Kudos
3 REPLIES 3
Steven Clementi
Honored Contributor

‎05-12-2009 11:02 PM

‎05-12-2009 11:02 PM

Solution

Re: RSSWM will not install

Scan your registry for RSSWM and RSSM entries.

I had a similar problem trying to install Insight Remote Support on a Storage Server. There were some rogue entries in the registry that were causing the problem.


Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
0 Kudos
Matthew P Simms
Advisor

‎05-13-2009 09:09 AM

‎05-13-2009 09:09 AM

Re: RSSWM will not install

I had to maually delete the HKLM\Software\Hewlett-Packard\RSSWM key before RSSWM setup.exe would run again.
0 Kudos
Matthew P Simms
Advisor

‎05-13-2009 09:10 AM

‎05-13-2009 09:10 AM

Re: RSSWM will not install

See last post.
0 Kudos
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.