Hi,
Verify if the purchased spare as per the server quick specs and spare part documents.
If the spare part is supported and tested ,then i would suggest to log a support case with HPE for further investigation .
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
The battery was purchased on August 17, 2021. And it turned out to be defective. But the store bs-opt.ru refuses and delays the exchange and return. Contacting the store takes too long.
Hello @flautr
We are sorry for the inconvenience that you faced. I'd be glad to help you with the below points.
To address the issue with defect, you can:
1. Please reach out to the store from where you have purchased the spare. Or
2. Open a support case with HPE support.
3. If support case is not an option, you can post in the forum. A support case will be raised by the system automatically.
In this case, you had posted the issue in the community forum. A support case was generated. HPE support personnel had emailed you for the basic details to address the issue. As they haven't received response, the case was closed as per the standard procedure.
For further support to address the issue, please provide the details the HPE support had requested or contact the store where you had purchased the spare.
Please let me know if in case you had provided the details for HPE support and it had not reached out to the relevant support personnel.
Hope the above resolution will definitely help you in addressing your issue. Please feel free to get in touch with us if we can assist you with anything else regarding this.
Regards,
Srinivas Bhat
If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]