Internet Explorer

[Heather Springer]

I am getting this message when I try to use IE: "IEXPLORE caused a general protection fault in module MACXW4.DRV at 000b:000000cd"

What is this error - how can I fix it?

[Paul R. Dittrich]

In general terms, the error message means that IE is accessing memory at an address that is "out of bounds" - not belonging to IE.
You might try this URL:
http://windowsupdate.microsoft.com
and let it recommend patches and updates.

HTH,
Paul

[Jack Never]

Heather,
Try to reduce your hardware acceleration, this could fix the problem.
Let me know.

[Skip Brewer]

Hi Heather,

Are you running Windows ME? If so, then this is a known problem. The cause is outdated drivers for your video card. You should update your drivers to the correct version for the OS you are running. As noted above, a temporary workaround is to reduce your video graphics acceleration.

Details of this can be found by searching the Microsoft Knowledgebase for Q242512.

Regards,

Skip