3C10406A Cordless Phone issue

[domgad]

Hi, I'm having some problems with the wireless phone. When we try to use it the phone says Acquiring Link but after a couple of seconds it says no service. Here is some info I get from NBX NetSet

Error Count: 0

Error Code: 0xFFFF

Performance Data:

0075 0000 0000 0000 0000

0000 0000 0000 0000 0000

0000 0000 0000 0000 0000

0000 0000 0000 0000 0000

0000 0000 FFFF 0000 0000

0000 3214 0001 0000 0000

0000 AAAA

Debug Data:

0028 010F 0000 0000 0000

0000 0000 EA00 EA00 7110

AAAA AAAA AAAA AAAA 0000

0000

Actor Data:

State:Idle;Msg:deviceStatus;Po

rt(Id): pDeviceInterface(0);

Any ideas ?

Thanks

[merlin215]

Sound slike the base is not talking to the unit .

What type of system ?

What version of code ?

Was the unit working and stopped or is this a new install ?

Need some background

[domgad]

everything runs on 3com NBX v3000 with version R5_0_6.

The unit was working properly before we moved it. 

[merlin215]

Hmmm....

5.0.6 ? VERY old code . I would suggest that you upgrade to at least R5.0.31 as there is no charge for this code .

I would remove the tel and rediscover it . It really sounds like the unit cannot find the NBX .

[domgad]

Ok thanks i'll try that. And i'll try to upgrade also.

[merlin215]

Hate to have  do something non productive , but  the upgrade is a must for the unit . Removing and re adding is another step . Possible unit gone bad but after these , it should tell us .

[domgad]

Hi, tried all of your suggestions and it doesn't seem to work. Should I consider the phone dead ? Are these phones still available ? 

[merlin215]

So :

1. upgrade to R5.0.31 code

2. Try to rediscover the tel

3. make sure enough devices / licenses are available

4. Tel is on the same switch as the NBX

5. Check the NBoss log ( event logs ) and see if you see the mac address for the device .

6. Auto discovery is on

7. unplug the NBX and put it into a hub then plug the tel into the same hub

Thats all I can think of off the top . If these are done then yes I would say its a bad tel . If the device is under a contract then you can get a replacement . I would assume we are still RMA'ing these units as well .

800 876-3266 and ask one of the Customer Care Group  experts .