export or download auto attendant menu wav file from nbx

[greg24]

We have the auto attendant setup and it is working great.  We want to add we are closed and we are closed for the holidays type messages.  However given the way the NBX works I have to have a we are open message.  I would like to export the current auto attendant menu and edit it on my PC.  I will cut off the first 7 seconds of the current menu and make that the open message and then import the remainder of the message as the menu.  Is there a way to export or download the auto attendant wav file from the NBX?

[bosoxfan · Accepted solution]

First, which file are you using? In order to find out, go to NBX Messaging, click on Auto Attendant, click on Menu Tree.. you will then see the name of the prompt, for example, aamenu.wav

then you can ftp into the nbx and go to /htfs0/R6_5_22/NBoss/aa/adpcm (presuming you are running 6.5.22 here, if not, just change the version you are running)

If you are running SIP and using g7111, it would be /htfs0/R6_5_22/NBoss/aa/mulaw.

Then you can edit it on your PC.. A word of caution.. I would advise you not change the aamenu.wav file.

Rather, edit it on your pc, rename it to something else, then import it using the NBX Messaging/Auto Attendant/click on one/Prompt.. Then rename it in the AA that you want.. It is much safer that way!!!

[greg24]

Thank you.  That worked perfectly.

[NBX100user]

I also need to download the .wav files used in AA.  I can connect via FTP and I see the sub-directories but I can't go any further.  They are in a "funky" format and won't let me select them.  Where can I find the .wav files and how can I save them off?  I am running v4.2.7.

Your prompt assistance is greatly appreciated.

Example:

FTP root at 192.168.8.44

01/01/1980 12:00PM              0 size          date       time       name
01/01/1980 12:00PM              0 --------       ------     ------    --------
01/01/1980 12:00PM              0 1024    Aug-03-2015  14:55:50   .                 <DIR>
01/01/1980 12:00PM              0 1024    Aug-03-2015  14:55:50   ..                <DIR>
01/01/1980 12:00PM              0 4096    May-25-2001  12:05:37   lost+found        <DIR>
01/01/1980 12:00PM              0 512    May-25-2001  12:05:44   memory            <DIR>
01/01/1980 12:00PM              0 512    Dec-20-2001  10:12:39   R4_0_10           <DIR>
01/01/1980 12:00PM              0 512    May-25-2001  13:31:53   etc               <DIR>
01/01/1980 12:00PM              0 512    Aug-03-2015  14:55:50   tmp               <DIR>
01/01/1980 12:00PM              0 512    May-25-2001  12:19:29   var               <DIR>
01/01/1980 12:00PM              0 512    May-25-2001  12:19:29   mail              <DIR>
01/01/1980 12:00PM              0 512    Feb-24-2003  11:39:54   home              <DIR>
01/01/1980 12:00PM              0 512    Nov-01-2002  12:02:54   data              <DIR>
01/01/1980 12:00PM              0 512    May-25-2001  14:46:28   download          <DIR>
01/01/1980 12:00PM              0 764319    Aug-03-2015  15:28:33   adminlog.txt      
01/01/1980 12:00PM              0 11159    Nov-30-2014  22:56:08   dbverify.txt      
01/01/1980 12:00PM              0 40425    Nov-30-2014  22:56:24   upglog.txt