problem with dhcp requests - managment vlan.

[dekk]

We are using MSM760 team controllers for  msm units 430/425 and 460 access points. the managment ip of the MSM AP's is distributed within untaged vlan by reserved ip from our central DHCP  server.  in each branch we are tagging vlan to the MSM access points witch provide hotspot users local breakout to the www.

We are facing disconecting problem of MSM access points from the MSM controller team when they request new ip address. the MSM access points getting DHCP from the local router ip pool used for the hotspot users.

We will like to know if HP having solution for this problem, while the MSM AP is not authorize the DHCP on the untagged vlan for managment.

Thanks in advance for your support.

[Arimo]

You didn't mention your FW version, but there's a matching fix in 6.4.2:

[ 151413, 155992 ] (Applies to use of external DHCP servers.) Upon IP address renewal, wireless
clients lose network connectivity, even though they remain associated with the AP.

You're entitled for FW upgrades if your controller was purchased before Aug 1 2013 and you have a registered SW support contract. If your controller was purchased on or after that date, you have received a 3y SW support contract wiht the purchase.

So if you're entitled either way, go and upgrade. That should do it.

[dekk]

Thanks for the reply.

Our software ver is : 6.4.1.0-17746. 

We are going to upgrade the controllers ver to 6.4.2, but right now we have other problem pops up on our team settings. we addad new controller to the team, but he keeps hanging on "uploading configuration".  once this problem is solved we can plan the ver upgrade.

This is the log from the new member:

Mar 19 11:44:38.865 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:38.865 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:33.860 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:33.860 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:28.856 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:28.856 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:23.853 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:23.853 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:18.848 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:18.848 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:13.828 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:13.828 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:44:09.428 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:04.037 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:44:04.037 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:43:58.862 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:43:58.861 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:43:53.917 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:43:53.917 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:43:53.429 err pbserver: Failed to commit transaction (ID=<47810>, error=<Invalid route parameter>).
Mar 19 11:43:53.429 err confighandler: Application error occurred in confighandler Routes: Invalid route parameter.
Mar 19 11:43:48.912 err eventmgr: Error opening ram database while processing events batch
Mar 19 11:43:48.912 err eventmgr: Can't open database '/tmp/events.sqlite': unable to open database file
Mar 19 11:43:43.907 err eventmgr: Error opening ram database while processing events batch