Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

[Kipp_Glover]

Good day MSA Community.   I wanted to make you aware of a critical firmware update required for certain MSA SAS solid state drive (SSD) models to prevent drive failure at 32,768 hours of operation.  This issue affects any of the following SAS SSD models running a drive firmware version earlier than HPD8 and installed in an HPE MSA Storage array:

HPE Model Number	Model Description
MO0400JFFCF	HPE MSA 400GB 12G SAS MIXED USE SSD
MO0800JFFCH	HPE MSA 800GB 12G SAS MIXED USE SSD
MO1600JFFCK	HPE MSA 1.6TB 12G SAS MIXED USE SSD
MO3200JFFCL	HPE MSA 3.2TB 12G SAS MIXED USE SSD

 

HPE was notified by a Solid State Drive (SSD) supplier of a firmware defect affecting certain SAS models listed in the table above.

 

A critical firmware upgrade is required for certain MSA SAS solid state drive (SSD) models to prevent drive failure at 32,768 hours of operation.  HPD8 firmware is considered a critical fix and is required to address this issue. HPE strongly recommends the immediate application of this critical fix. 

 

Please reference the Customer Bulletin for more details on how to determine which drive models are configured in the HPE MSA Storage array and how to determine drive power-on hours for an HPE MSA drive.

 

Resolution:  Immediately upgrade the drive firmware to version HPD8.  Obtain HPD8 for HPE MSA SSDs from one of the following links:

MSA Windows link or MSA Linux link

[zwollerob]

We want to update de firmware but it fails:

We tried using vmware and getting this error:

[root@esxi-prod-13:/var/log/CP042215] ./CP042215.vmexe
Executing ESXi65 binaries and copying to current directory
Online HDD/SDD Flash Component for VMware ESXi - MO0400JFFCF, MO0800JFFCH, MO1600JFFCK, and MO3200JFFCL Drives (HPD8), searching...
============ Summary ============
Smart Component Finished
Exit Status: 3
Update not attempted. All selected devices are either up-to-date or have newer versions installed.

And using windows we used cmd: CPxxxxxxx.exe /target <ip_address> /user <username> /passwd <password> /s

But also no luck. Getting Error:

The installation procedure did not complete successfully. An error occurred during the setup process.

You may look at the setup log file for more details if desired.

Additional Information:
Error while parsing arguments
Unknown/Unexpected Option(s) at: /target
exception while parsing command line arguments
No supported devices to flash
A fatal error occurred. See engineering log for details.

[Kipp_Glover]

Please open a case if you are still having issues with drive firmware update. 

[zwollerob]

I had contact and it is fixed.

[Fabien1]

Hello,

Stupid question :

I have this model MO0800JFFCH on ProLiant DL 360 G9 & G10. Is it critical to ? (Actual firmware G9 HDP4, G10 HDP1)

Thanks,

BR

[PrashantS]

Hi

IT should be updated. to Version:HPD8 (22 Nov 2019)

Because if we dont update system then it is effected. and will result in failure exactly after 3 years, 270 days 8 hours.

-

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours), neither the SSD nor the data can be recovered, after the SSD failure occurs.

Prashant S.

[Kipp_Glover]

Hi Fabien1,  

Yes, your drive should be updated to HPD8.   Here is a link to the Proliant Customer Advisory for this issue: 
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00092491en_us

Cheers!
/Kipp

[Fabien1]

@PrashantS& @Kipp_Glover Thanks for your help.

Wish you a nice day !

[Kipp_Glover]

Good day MSA community.     

I cannot stress enough that everyone should check if they have any of these SSD models installed in their MSA array: 

HPE Model Number	Model Description
MO0400JFFCF	HPE MSA 400GB 12G SAS MIXED USE SSD
MO0800JFFCH	HPE MSA 800GB 12G SAS MIXED USE SSD
MO1600JFFCK	HPE MSA 1.6TB 12G SAS MIXED USE SSD
MO3200JFFCL	HPE MSA 3.2TB 12G SAS MIXED USE SSD

The firmware of these SSD models needs to be HPD8 or newer to prevent potential data loss.  

With the release of the MSA Health Check tool (www.hpe.com/storage/MSAHealthCheck) you can now upload your MSA log file and a complete firmware inventory will occur.  If you have any of these SSD models above the tool will recommend a firmware update to HPD8 and provide the firmware download links.  

Please do not hesitate.  Take action today and upload your MSA log file to the MSA Health Check Tool and review all recommended firmware updates.  

Cheers!
/Kipp

[Kipp_Glover]

Good day MSA Community!

Last week a new version of MSA Health Check was released - Version 1.2.0.  Version 1.2.0 is introducing a new SSD Critical Alert feature to the MSA Storage Health Check tool.

Version 1.2.0 enhancements include:

· New critical alert message if SSD models MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL running drive firmware versions earlier than HPD8 are detected

· Firmware inventory tab will indicate "Critical Alert" next to SSD models MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL running drive firmware versions earlier than HPD8

· New "Alerts" button in MSA STORAGE AND SUMMARY section to view the alert window

As well as the following version 1.1.0 enhancements:

· Added Storage Capacity to MSA Storage and Session Summary

· Reordered tabs, added unhealthy/warning action bubble counters to each of the tab headers

· Added status indicators to Unhealthy Components and Firmware Inventory

· Added Best Practice and Troubleshooting Guide notes and clickable links

· Added Controller Upgrade note and link to HPE Support

· Added Health Check Firmware Versions Up to Date

· Reorganized the list of Health Check items

· Reorganized the list of Unhealthy Components

· Reorganized the list of Firmware Inventory

· Renamed and reorganized the Finish tab steps

· Added serial number and date to the PDF report file name

· Implemented significant improvements to the PDF Health Report

The MSA Health Check team encourages any and all feedback regarding your experience with version 1.2.0. Please don’t hesitate to reach out to us at MSAHealthCheckSupport@hpe.com.

Cheers!
/Kipp

[ORBIT-IT]

Hey, even this is a quite old post, I have a questions which hopefully can be answered quite easily:

A customer ran into this issue and now his SSD drives are broken. To my knowledge you are not able to bring them back into life - right?

Furthermore I have now the problem that I am not able to remove the disks from the diskgroup or remove them from the MSA 2040. I just want to reconfigure the system without those SSD drives and go on with the remaining SAS drives. Is there some article or such which can help me? Since the customer has a replicated setup with two MSA 2040 I am not able to reset the storage Volumes or disk groups to default. - A factory reset did not help at all.

Thanks in Advance.

Best regards,

Thorsten

[Kipp_Glover]

Hi Thorsten!  I strongly suggest you open a support case.  There may be a way to recover the data from these drives and support will be able to assist you.   I don't know the answer to your second question, so please ask the support center.  

Cheers!
/Kipp

[ORBIT-IT]

Hey Kipp,

thanks for your quick response. But we do not have an active support contract with HPE right now.

But the data is not the importantest thing. We would be good if we can just reuse the MSA with the remaining SAS drives, but we were not able to find a way to solve this.

Best regards,

Thorsten

[Waltmani]

I have the same issue with two Dead SSD because of the firmware.   The drives are out of warranty and we do not currently have an active support contract with HPE.  The ReadCache Drive pool shows as "MSNG" while the data drive pool is FTOL and Health 'green check mark'.    I've replaced the dead SSD drives with new units but the drive pool still shows as MSNG.   Should I delete the Cache Drive Pool and recreate it?     I've checked the documentation on the HPE support and cannot find any guidance.