HPE MSA 2062 Factory Reset

[Salarmakhdom]

Hi
I want to factory reset HPE MSA 2062 , but I am getting the following error:
restore defaults factory>
" Error: Command failed. - System is not in a ready state to run restore defaults or restore defaults factory. Make sure that the Storage Controllers and Management Controllers are in
tate before trying again .. Run "show redundancy-mode" to get more info."
------------------------------------------------------------------------------------------------
Show redundancy-mode>
"system Redundancy ----------------- Controller Redundancy Mode:
Active-Active ULP Controller Redundancy Status:
Redundant Controller A Status: Operational Controller A Serial Number: Confidential Info erased Controller B Status:
Operational Controller B Serial Number: Confidential Info erased Other MC Status: Not Communicating System Ready: Not Ready Local Controller Ready: Activity is currently in progress. Local Controller Reason: Other Controller Ready: Management Controller is Not Ready Other Controller Reason: Success: Command completed successfully
------------------------------------------------------------------------------------------------------
What is the solution?

[support_s]

System recommended content:

1. HPE MSA 2062 Storage Array - Standard Models

2. HPE MSA 2062 Storage Array - Spare Parts

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Moderator edit: Removed the broken links. Please refer to https://support.hpe.com/]

[Salarmakhdom]

The given guidance has this error:

"Document not available"

Please provide a step-by-step guide to fix the issue.
Thank you

[venkat_y]

Hello@Salarmakhdom,

Please check the below post about resetting the MSA to factory configuration.
https://community.hpe.com/t5/msa-storage/is-there-no-way-to-truly-factory-default-an-msa-1060/m-p/7143595#M14934 

Hope this helps!

Regards,
Venkat

[Salarmakhdom]

# restore defaults factory
Error: Command failed. - System is not in a ready state to run restore defaults or restore defaults factory. Make sure that the Storage Controllers and Management Controllers are in ready state before trying again.. Run "show redundancy-mode" to get more info. (2025-01-30 21:30:34)
#

[Mr_Techie]

Hi @Salarmakhdom, 

Can you try this: 

Firstly restart the Management Controllers and secondly reboot Both Storage Controllers. 

If you still unable to do it, try power cyling the MSA 2026(Power off storage>> Disconnect the power cable 5 mins >> Power it back and check redundency mode. 

Hope this helps. Let me know 

[Salarmakhdom]

@venkat_y  @Mr_Techie I did it, but the issue was not resolved.

Restarting the controller via Telnet does not work, but it does work when using a console cable.
However, a factory reset is still not possible.

[ArunKKR]

Hi,

Could you share the output of the below commands?

show system

show versions

show network-parameters   >> Ensure that correct IP address is showing up and it does not list an IP address starting with 224 or 157 in first octet.

show controllers

Delete any confidential info from command output before posting it here.

[Salarmakhdom]

show versions
detail
frus
firmware
# show versions
Controller A Versions Controller B Versions
--------------------- ---------------------
Bundle Version: Not Available IN210R004
Build Date: Not Available 2023-09-15T06:13:50Z

Success: Command completed successfully. (2025-02-05 02:00:51)
# show system
System Information
------------------
System Name: Uninitialized Name
System Contact: Uninitialized Contact
System Location: Uninitialized Location
System Information: Uninitialized Info
Midplane Serial Number: confidential
Vendor Name: HPE
Product ID: MSA 2060 FC
Product Brand: MSA Storage
Enclosure Count: 1
Health: Unknown
Health Reason: The partner MC is either not up, not communicating, or not synchronized with the local MC. The system health cannot be computed from this controller.
Other MC Status: Not Communicating
PFU Status: Idle
Security System Management: Not in use
Supported Locales: English (English), German (Deutsch), Spanish (español), French (français), Italian (italiano), Japanese (日本語), Korean (한국어), Dutch (Nederlands), Chinese-Simplified (简体中文), Chinese-Traditional (繁體中文)

Success: Command completed successfully. (2025-02-05 02:01:08)
# show network-parameters
Network Parameters Controller A
-------------------------------
IP Address: 192.168.176.40
Gateway: 192.168.176.4
Subnet Mask: 255.255.255.0
MAC Address: 00:c0:ff:64:0d:51
Addressing Mode: Manual
Link Speed: 1000mbps
Duplex Mode: full
Auto Negotiation: Enabled
Health: Unknown
Health Reason: The network port health is unknown. It may be unhealthy.
Health Recommendation: - Check in the event log for events related to this component and follow the recommended actions for those events.
Ping Broadcast: Enabled

Network Parameters Controller B
-------------------------------
IP Address: 192.168.176.41
Gateway: 192.168.176.4
Subnet Mask: 255.255.255.0
MAC Address:confidential
Addressing Mode: Manual
Link Speed: 1000mbps
Duplex Mode: full
Auto Negotiation: Enabled
Health: OK
Health Reason:
Health Recommendation:
Ping Broadcast: Enabled

Success: Command completed successfully. (2025-02-05 02:01:33)
# show controllers
Controller
----------
Controller ID: A
Serial Number: confidential
Hardware Version: 5.0
CPLD Version: 2.8
MAC Address: confidential
WWNN: confidential
IP Address: 192.168.176.40
IP Subnet Mask: 255.255.255.0
IP Gateway: 192.168.176.4
IP6 Link Local: fe80::b780:98e3:7e62:3b65
IP6 Link Local GW: ::
Autoconfig: Enabled
DHCPv6: ::
SLAAC IP Address: ::
IP6 Auto Gateway: ::
Disks: 7
Virtual Pools: 1
Disk Groups: 2
System Memory (MB): 12288
Host Ports: 4
Disk Channels: 4
Disk Bus Type: SAS
Status: Operational
Failed Over to This Controller: No
Fail Over Reason: Not applicable
Multi-core: Enabled
Health: OK
Health Reason:
Health Recommendation:
Position: Top
Phy Isolation: Enabled
Controller Redundancy Mode: Active-Active ULP
Controller Redundancy Status: Redundant

Controller
----------
Controller ID: B
Serial Number: **confidential info erased**
Hardware Version: 5.0
CPLD Version: 2.8
MAC Address: 00:C0:FF:64:0D:51
WWNN: 208000C0FF642438
IP Address: 192.168.176.41
IP Subnet Mask: 255.255.255.0
IP Gateway: 192.168.176.4
IP6 Link Local: fe80::b780:98e3:7e62:3b65
IP6 Link Local GW: ::
Autoconfig: Enabled
DHCPv6: ::
SLAAC IP Address: ::
IP6 Auto Gateway: ::
Disks: 7
Virtual Pools: 1
Disk Groups: 2
System Memory (MB): 12288
Host Ports: 4
Disk Channels: 4
Disk Bus Type: SAS
Status: Operational
Failed Over to This Controller: No
Fail Over Reason: Not applicable
Multi-core: Enabled
Health: OK
Health Reason:
Health Recommendation:
Position: Bottom
Phy Isolation: Enabled
Controller Redundancy Mode: Active-Active ULP
Controller Redundancy Status: Redundant

Success: Command completed successfully.

[ArunKKR]

Hi,

There seems to be intercontroller communication issues.

Shut down both the controllers using the below command:

shutdown both

Allow 5-7 minutes for controllers to shut down and OK to remove LED to light up on controllers.   Refer to page 79 of  guide:  https://support.hpe.com/hpesc/public/docDisplay?docId=a00128579en_us&docLocale=en_US

Remove power to both power supply units of controller enclosure 1.

Reconnect the power after 2-3 minutes.

Verify the status after 7-10 minutes.

[Salarmakhdom]

The device is 2062, not 2040????????
If necessary, I can send a picture of the controller.

In any case,
I followed the steps mentioned, but the issue still persists.

[ArunKKR]

Hi @Salarmakhdom,

I apologize for the confusion. The array model is indeed MSA 2060.

Please log an HPE support case for further investigation.

Please visit the following web link to log the support case:

https://support.hpe.com/hpesc/public/home

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you are satisfied with the answers then kindly click the "Accept As Solution" button for the most helpful response so that it is beneficial to all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".