MSA 2060 Controller issue

[Admin_MTS]

Hello everyone,

I am new to the SAN devices. Recently I have a request to update some configurations on my two MSA 2060 boxes like the notification emails, SMTP server etc. I have done one of the two MSA2060. (SAN-A).

But whenever I tried to access to the other MSA2060, the box (SAN-B) with the Web access was failed and it keeps looping on the login page. Some how after a certain time, I can manage to get into the page but when I access to the Notification page to update the SMTP server etc, once I click Set. It will keep looping as well. I later found out that there is an SSH session I can get into it. I changed all the request information successfully. I can also "TEST" by sending email.

So, in this case, it looks like the WebUI for the SAN-B is not functioning properly. Can I do the CLI - restart mc to make this WebUI back to function?

Cheers,

Timothy

[support_s]

System recommended content:

1. Advisory: HPE MSA 2060 Storage - FIRMWARE UPDATE REQUIRED to Prevent Drive Failures on ST12000NM008G HDDs

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[Cali]

Hi,

yes, restart MC will reboot the Management Part of the Controller, without disrupting the Storage IO.

(SC, is for the Storage Controller)

However, these settings are only done on one of the two Controllers and replicated internally to the other.

So, there is no need to set it on both Controllers.

Cali

[JonPaul · Accepted solution]

@Admin_MTS 
Starting with MSA 2060 FW: IN210R004 and beyond there are 2 options for restarting the Management Controller:
CLI>  restart MC  <A|B|Both>
  or
CLI>  restart MC <A|B|Both> Full
This is shown in the latest CLI guide from May 2024 Edition 6 and newer:  https://support.hpe.com/hpesc/public/docDisplay?docId=a00105313en_us&docLocale=en_US

The 'Full' parameter will cause the management controller to take a bit longer to resume.  It also does not impact the SC

[support_s]

Hello,

Let us know if you were able to resolve the issue.

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[samratcis]

I have updated to 2.8 same problem latency is high taking too much time to load everything.

[JonPaul]

@samratcis 
Are you having trouble accessing the Web UI (Storage Management Utility) on an MSA?
What was updated to version 2.8?  Typical MSA Firmware Bundles are:  IN210P001
Is the MSA in a healthy state?  The CLI is a good place to check
CLI>  show redundancy-mode
CLI>  show system

[Admin_MTS]

Yes. I restart the management console - restart mc

and then immediately the WebGUI is resumed.

Cheers, Thanks everyone

[Sunitha_Mod]

Hello @Admin_MTS,

That's Excellent! 

We are extremely glad to know the issue has been resolved and thank you for keeping us updated.