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06-17-2024 04:10 AM - last edited on 06-26-2024 06:29 AM by support_s
06-17-2024 04:10 AM - last edited on 06-26-2024 06:29 AM by support_s
MSA 2060 - No SSH or Serial - Ungraceful shutdown of SC?
Good Morning
Quick background, new to job 6 months in and neither of the service controllers for the MSA are responding. SSH hangs to both SC and so does serial connection. HP support are telling us to create a backup of everything and pull the power to both Service Controllers.
This is something evidently that most of us never have experience of, but has anyone had experience of an ungraceful power outage on an MSA?
Other than ensuring there is a backup of everything, is there anything else I need to remember before pulling the power.
Many Thanks
darren
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06-19-2024 06:50 AM - last edited on 06-19-2024 07:15 AM by Sunitha_Mod
06-19-2024 06:50 AM - last edited on 06-19-2024 07:15 AM by Sunitha_Mod
Re: MSA 2060 - No SSH or Serial - Ungraceful shutdown of SC?
HI, Could you share the HPE support case id through a private message?
While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company
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06-24-2024 12:17 AM
06-24-2024 12:17 AM
Re: MSA 2060 - No SSH or Serial - Ungraceful shutdown of SC?
Hi,
Gentle reminder.
Could you share the HPE support case id through a private message?
While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company