MSA active/active Failed Redundancy Path (error 409) In ACU

[adelgado]

Hi,

I've just upgraded our MSA1000 to active/active, and everything went smoothly.

This MSA100 is connected to a two HP StorageWorks 2/8q  fiber switches, one controller to one switch, and the other controller to the other switch. Servers are connected to fiber switches, one fiber cable to one fiber switch, the other fiber cable is connected to the other fiber switch.

The issue is that in ACU, we got Failed Redundancy Path (error 409) In ACU.

I can't guess what is the solution, as both controlles displays no error.

ACU version is latest one, 9.40.12.0.

Also, have installed MPIO.

Does anybody how to solve it?

Regards,

[Torsten.]

Do you use the correct MPIO for active/active?

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D1%257CswItem%253Dco_68650_1%257CswEnvOID%253D%257CitemLocale%253D%257CswLang%253D%257Cmode%253D4%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

[adelgado]

Yes,

I'm using it.

I've tried to connect directly a server to the MSA1000, and happens the same.

Then, I tried connecting only to one controller (this is, disconnecting one of the controller's fiber cable), opened CLI window, and typed "controller all show", and showed me both internal controller and MSA1000.

Then I did the same for the other controller, this is, disconnecting one and connecting the other one. Then, ACU CLI only show the internal controller, but not the MSA1000.

Could it be that as was this second controller on the MSA set as standby, needs to be configured with cable attached to it?

Thanks

[Torsten.]

Maybe you need to check selective storage presentation and/or zoning again?

[adelgado]

Hi Torsten,

Sorry for the inconvenience, but how do I do so?

Thanks a lot.

[Torsten.]

On the server connected to the MSA, run ACU and check for SSP (right column in the example picture below).

Also connect to the switch (if there is any) and check the zoning settings.

Each server HBA must be allowed to access the LUN in question.

[adelgado]

I see,

But now, I don't have any volumes created at all.

BTW, how is that if I connect both MSA controllers directly to a server do the same? I mean, get the same error?

I understand that if is something concerning switches (that I already have, two StorageWorks 2/8q), connecting the controllers to the server, should not have this error, shouldn't?

Thanks

[Torsten.]

As said, make sure that each server HBA can access the LUN in question.

If a switch is connected, configure the zoning accordingly.

If you enable SSP in the MSA, configure the LUNs to the WWN of the server.

[Greybeard]

Try connecting both HBAs to the same switch, then the other one, and temporarily turn off zoning too. If this works then you likely have a config or switch firmware issue. Also check the HBAs have the same firmware / revision (assuming they are the same model) in case the new MSA controller code does not like one of them.

[adelgado]

Hi,

I've alredy connected both controllers to the same switch, as well as server, and nothing. Also, connected them to the other switch, and the same.

There are no zones configured at switch level.

I have to say that I have no LUN's created by now.

What makes me feel something is wrong at MSA level, is that on ACU I can disable the standby controller, seems as althoug it has been upgrade and active/active, is not configured to be active/active. Am I wrong?

I remember you LCD panels doesn't show errors.

Regards,

[adelgado]

Hi,

I've run ACI CLI, and got the following:

MSA1000 in SGM05011PZ
   Bus Interface: Fibre Channel
   WWN: 500805F30012C4A0
   Serial Number: P56350GX3R506X
   Chassis Serial Number: SGM05011PZ
   Chassis Name: SGM05011PZ
   RAID 6 (ADG) Status: Enabled
   Controller Status: OK
   Redundancy State: Active
   Redundancy Status: OK
   Redundancy Mode: Active-Active
   Preferred Path Mode: Automatic
   Chassis Slot: 1
   Hardware Revision: A
   Firmware Version: 7.10
   Cache Board Present: True
   Cache Status: Not Configured
   Total Cache Size: 0 MB
   Total Cache Memory Available: 256 MB
   No-Battery Write Cache: Disabled
   Chassis Slot 1 Battery Info
      Cache Backup Power Source: Batteries
      Battery/Capacitor Count: 1
      Battery/Capacitor Status: OK
   Host Bus Adapter Slot: 1
   SATA NCQ Supported: False

I can only see one controller, right?

[Greybeard]

It does look that way, are you able to get onto the CLI on the other controller? Try >show connections and see if the server HBA's WWNs are seen from the storage side, you could also attach the output from >show tech_support to a post.

[Torsten.]

>show tech_support

would be the best.

Inspect the device, are there 2 controllers? How about the LEDs at the front of the controllers, How about the LEDs at the FC connections?

[adelgado]

I'm sorry, but I'm getting :

Error: Syntax error at "tech_support"

I'm running ACU CLI from Windows 2008 R2 machine, connected to the fiber switch. It's the same machine I run the output from where I got the previous information posted.

Should I have the serial cable and connect to the console to run "show tech_support?

Leds are the same for both controllers.

Thanks

[Torsten.]

>> Should I have the serial cable and connect to the console to run "show tech_support?

Yes, it is a command for the serial CLI. Use 19200 baud.

How about the LEDs at the FC connection`?

[adelgado]

Both leds are ok.

I've tried to put controller 2 as first controller, and removed primary controller.

I can access the MSA, so discard second controller be faulty.

[adelgado]

I've done photo of the controller leds:

Be aware that the first led on the right top is binking.

Regards,

[adelgado]

As I've exchange controllers, and happen the same, could it be the Fiber Channel I/O module?

But leds are ok on both fiber channel modules.

I'm so frustated.

[Torsten.]

The show tech_support output would be ideal.

However, each controller is directly connected to the FC modul behind. You may try to swap the moduls and see if you can access now the other controller.

IIRC you should see both controllers (or even one of them in this case) in physical view of ACU. Could you check this?

[adelgado]

Well, I've already done it, and it's the same.

BTW, the WWN should be one for every controller, or is only one for the MSA?

Regards,

[Torsten.]

IIRC the system has a single node WWN but 2 port WWN. This usually means one of the digits is different.

But maybe this system has 2 totally different WWN, but surely not the same.

[adelgado]

Well, finally I've archived to buy a MSA1000 serial cable, and expect to have it next week.

Once I have it, I'll connect to both controllers and got reports.

I'll post them so that anybody can help me.

Thanks,

[adelgado]

Hello,

I've just received my cable.

This is the result running "show tech_support" on primay controller:

CLI-1> show tech_support

CLI-1> show version -all
     MSA1000 Firmware Revision:  7.20b200 (SGM05011PZ)
                    Build Time:  2009-09-22 06:44:01
     MSA1000 Hardware Revision:  a [AutoRev: 0x030000]
          Fibre Module AutoRev:  0x010000
  Box 1a PROLIANT 4L7I DB  Rev:  1.86 (SGM05011PZ)
  Box 1b PROLIANT 4L7I DT  Rev:  1.86 (SGM05011PZ)

Disk Drives:
B  T  L BOX BAY    GB Model                    Rev.     Serial No.
0  0  0   1   1 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2JFQD00007701H2R6
0  1  0   1   2 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RGHA000097064AFF
0  2  0   1   3 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2FBJ800007701ZN69
0  3  0   1   4 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2BLM600007701VRE0
0  4  0   1   5 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RJ39000097064A0F
0  5  0   1   6 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RHVG0000970649XS
0  8  0   1   7 146.8 COMPAQ  BF14689BC5       HPB1     DN01P6301BNW0611
1  0  0   1   8 146.8 COMPAQ  BF14688577       HPB2     AN01P5C02REL0549
1  1  0   1   9 146.8 COMPAQ  BF1468B26B       HPB9     3LN4F7Y300009840USWK
1  2  0   1  10 146.8 COMPAQ  BF1468A4BB       HPB4     K804PK7K
1  3  0   1  11 146.8 COMPAQ  BF1468A4CC       HPB5     3KN0QM4S00007618A3CW
1  4  0   1  12 146.8 COMPAQ  BF1468A4CC       HPB5     3KN13G4N000076302GVP
1  5  0   1  13 146.8 COMPAQ  BF1468B26B       HPB9     3LN7EPGC00009929XE0W


CLI-1> show profile
Profile name = Default  (Default) Mode value = (00002405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Ignore Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows
   Type = Standard Mode value = (00002405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Ignore Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows (degraded performance)
   Type = Standard Mode value = (00003405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = OpenVMS
   Type = Standard Mode value = (00003473)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = VMS shadow style bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Tru64
   Type = Standard Mode value = (00003563)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Linux
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Solaris
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Netware
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = HP
   Type = Standard Mode value = (00003ca6)

   Mode 0 = Volume Set Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = No Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = XP Storage Array
   Type = Standard Mode value = (00003563)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows_SP2_and_below
   Type = Custom Mode value = (00001005)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='Compaq'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Ignore Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode


CLI-1> show globals

Global Parameters:
   System Name:        SGM05011PZ
   Rebuild Priority:   low
   Expand Priority:    low

   Cache is NOT configured - use 'set globals/unit' to configure cache!

   Temperature:
          EMU: 23 Celsius,  73 Fahrenheit
          PS1: 37 Celsius,  98 Fahrenheit
          PS2: 37 Celsius,  98 Fahrenheit

CLI-1> show acl

No units exist!

CLI-1> show connections
Global_ris doesn't exist.  No named connections exist.

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B88D8F6
   Host WWPN = 210000E0-8B88D8F6
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Online
   Controller 2 Port 1 Status = Offline

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18899C
   Host WWPN = 210000E0-8B18899C
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Online
show disks   Controller 2 Port 1 Status = Offline


Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18229D
   Host WWPN = 210000E0-8B18229D
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Online
Disk List:   (box,bay)    (B:T:L)      Size     Speed    Units
show boxEnclosure 1:    SCSI     (0:06:00)  PROLIANT 4L7I DB1.86

   Disk101     (1,01)    (0:00:00)    300.0GB  160 MB/s  none
   Disk102     (1,02)    (0:01:00)    300.0GB  160 MB/s  none
   Disk103     (1,03)    (0:02:00)    300.0GB  160 MB/s  none
   Disk104     (1,04)    (0:03:00)    300.0GB  160 MB/s  none
   Disk105     (1,05)    (0:04:00)    300.0GB  160 MB/s  none
   Disk106     (1,06)    (0:05:00)    300.0GB  160 MB/s  none
   Disk107     (1,07)    (0:08:00)    146.8GB  160 MB/s  none
   Disk108     (1,08)    (1:00:00)    146.8GB  160 MB/s  none
   Disk109     (1,09)    (1:01:00)    146.8GB  160 MB/s  none
   Disk110     (1,10)    (1:02:00)    146.8GB  160 MB/s  none
   Disk111     (1,11)    (1:03:00)    146.8GB  160 MB/s  none
   Disk112     (1,12)    (1:04:00)    146.8GB  160 MB/s  none
   Disk113     (1,13)    (1:05:00)    146.8GB  160 MB/s  none

Notes:
    The speed is the currently negotiated speed to the disk. This may
    be less than the maximum speed supported by the device due to bus
    faults, loss of signal integrity, etc.
No external storage boxes are attached.
   Controller 2 Port 1 Status = Offline

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B884EF7
   Host WWPN = 210000E0-8B884EF7
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Offline
show units   Controller 2 Port 1 Status = Online


Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18179C
   Host WWPN = 210000E0-8B18179C
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Offline
No unit is configured on the show spare_activityMSA1000.

   Controller 2 Port 1 Status = Online

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18E69C
   Host WWPN = 210000E0-8B18E69C
   Profile Name = Default
   Unit Offset = 0
   Controller 1 Port 1 Status = Offline
Global_ris doesn't exist. No spare disk has been added.
show this_controller   Controller 2 Port 1 Status = Offline


CLI-1> Controller 1 (right controller):
MSA1000(c) Hewlett-Packard PB9840TX3UC06Y Version 7.20 Build 200 Hardware A
Build Time: 2009-09-22 06:44:01
    Integrated Enclosure.
   Controller Identifier:
   NODE_ID = 500805F3-0012C4A0
   SCSI_VERSION = SCSI-3
   Supported Redundancy Mode: Active/Standby Asym-Active/Active
   Current Redundancy Mode: Asym-Active/Active
   Device Port SCSI address 6
   Terminal speed for the CLI is set to 19200.
Host Port_1:
   REPORTED PORT_ID 500805F3-0012C4A1
   PORT_1_TOPOLOGY = F_Port
Cache:
   Unconfigured Version 2
   Cache is GOOD, but Cache is NOT configured.
   No unflushed data in cache
   Batteries are disabled
   Module #1 is fully charged and turned off.
Controller Up Time:
   9 Days 19 Hours 41 Minutes 43 Seconds
show other_controller

CLI-1> Controller 2 (left controller):
MSA1000(c) Hewlett-Packard P56350GX3R506X Version 7.20 Build 200 Hardware 7
Build Time: 2009-09-22 06:44:01
    Integrated Enclosure.
   Controller Identifier:
   NODE_ID = 500805F3-0012C4A0
   SCSI_VERSION = SCSI-3
   Supported Redundancy Mode: Active/Standby Asym-Active/Active
   Current Redundancy Mode: Asym-Active/Active
   Device Port SCSI address 7
   Terminal speed for the CLI is set to 19200.
Host Port_1:
   REPORTED PORT_ID 500805F3-0012C4A9
   PORT_1_TOPOLOGY = F_Port
Cache:
   Unconfigured Version 2
   Cache is GOOD, but Cache is NOT configured.
   No unflushed data in cache
   Batteries are disabled
   Module #1 is fully charged and turned off.
Controller Up Time:
   9 Days 19 Hours 41 Minutes 49 Seconds
show proxystats

Proxy Port Statistics:

CLI-1>  Size of Proxy IOP...112 Bytes
show eventlog Size of ProxyCmd....160 Bytes

 Size of SCSI IOP....192 Bytes

THIS Controller:
 Max Allocated Proxy IOP Count.......0
 Current Allocated Proxy IOP Count...0
 Current Proxy IOPs in Each State:
  Free IOP...........256
  New Command........0
  Transfer Ready.....0
  Transfer Done......0
  Completion Ready...0
  Completion Done....0
  Requeue IOP........0
  Requeue Done.......0
 IOPs Aborted During Send Proxy...0

OTHER Controller:
 Current Allocated Proxy IOP Count...0
 Current Proxy IOPs in Each State:
  Free IOP...........256
  New Command........0
  Transfer Ready.....0
  Transfer Done......0
  Completion Ready...0
  Completion Done....0
  Requeue IOP........0
  Requeue Done.......0
No Events Logged.

CLI-1> show preferred_path


CLI-1> No units exist!
show auto_path_change


CLI-1> No configuration exists!

[adelgado]

and this is the result of the second controller:

, and this is the result running "show tech_support" on secondary controller:

CLI-2> show tech_support

CLI-2> show version -all
     MSA1000 Firmware Revision:  7.20b200 (SGM05011PZ)
                    Build Time:  2009-09-22 06:44:01
     MSA1000 Hardware Revision:  7 [AutoRev: 0x010000]
          Fibre Module AutoRev:  0x010000
  Box 1a PROLIANT 4L7I DB  Rev:  1.86 (SGM05011PZ)
  Box 1b PROLIANT 4L7I DT  Rev:  1.86 (SGM05011PZ)

Disk Drives:
B  T  L BOX BAY    GB Model                    Rev.     Serial No.
0  0  0   1   1 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2JFQD00007701H2R6
0  1  0   1   2 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RGHA000097064AFF
0  2  0   1   3 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2FBJ800007701ZN69
0  3  0   1   4 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2BLM600007701VRE0
0  4  0   1   5 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RJ39000097064A0F
0  5  0   1   6 300.0 COMPAQ  BD3008A4C6       HPB4     3KR2RHVG0000970649XS
0  8  0   1   7 146.8 COMPAQ  BF14689BC5       HPB1     DN01P6301BNW0611
1  0  0   1   8 146.8 COMPAQ  BF14688577       HPB2     AN01P5C02REL0549
1  1  0   1   9 146.8 COMPAQ  BF1468B26B       HPB9     3LN4F7Y300009840USWK
1  2  0   1  10 146.8 COMPAQ  BF1468A4BB       HPB4     K804PK7K
1  3  0   1  11 146.8 COMPAQ  BF1468A4CC       HPB5     3KN0QM4S00007618A3CW
1  4  0   1  12 146.8 COMPAQ  BF1468A4CC       HPB5     3KN13G4N000076302GVP
1  5  0   1  13 146.8 COMPAQ  BF1468B26B       HPB9     3LN7EPGC00009929XE0W


CLI-2> show profile
Profile name = Default  (Default) Mode value = (00002405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Ignore Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows
   Type = Standard Mode value = (00002405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Ignore Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows (degraded performance)
   Type = Standard Mode value = (00003405)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = OpenVMS
   Type = Standard Mode value = (00003473)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = VMS shadow style bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Tru64
   Type = Standard Mode value = (00003563)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Linux
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Solaris
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Netware
   Type = Standard Mode value = (000034a7)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = HP
   Type = Standard Mode value = (00003ca6)

   Mode 0 = Volume Set Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = No Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = XP Storage Array
   Type = Standard Mode value = (00003563)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Asymmetric Failover
   Mode 2 = Logical volumes connect as unavailable on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout all initiators on TPRLO
   Mode 6 = Fault management events reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='HP'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Admit Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode

Profile name = Windows_SP2_and_below
   Type = Custom Mode value = (00001005)

   Mode 0 = Peripheral Device LUN Addressing
   Mode 1 = Legacy Failover
   Mode 2 = Logical volumes connect as available on Backup Controller
   Mode 3 = Product ID of 'MSA1000 VOLUME' (only if Active-Standby mode)
   Mode 4 = Normal bad block handling
   Mode 5 = Logout selected initiators on TPRLO
   Mode 6 = Fault management events not reported through Unit Attention
   Mode 7 = Do not send FCP response info with SCSI status
   Mode 8 = Do not send Unit Attention on failover
   Mode 9 = SCSI inquiry revision field contains the actual version
   Mode 10 = SCSI inquiry vendor ID='Compaq'
   Mode 11 = Power On Reset Unit Attention generated on FC Login or Logout
   Mode 12 = Enforce Force Unit Access on Write
   Mode 13 = Ignore Target Port on Reservation
   Mode 14 = Asymmetrical Active/Active Operating Mode


CLI-2> show globals

Global Parameters:
   System Name:        SGM05011PZ
   Rebuild Priority:   low
   Expand Priority:    low

   Cache is NOT configured - use 'set globals/unit' to configure cache!

   Temperature:
          EMU: 23 Celsius,  73 Fahrenheit
          PS1: 36 Celsius,  96 Fahrenheit
          PS2: 37 Celsius,  98 Fahrenheit

CLI-2> show acl

No units exist!

CLI-2> show connections
Global_ris doesn't exist.  No named connections exist.

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B88D8F6
   Host WWPN = 210000E0-8B88D8F6
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Offline
   Controller 1 Port 1 Status = Online

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18899C
   Host WWPN = 210000E0-8B18899C
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Offline
show disks   Controller 1 Port 1 Status = Online


Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18229D
   Host WWPN = 210000E0-8B18229D
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Offline
Disk List:   (box,bay)    (B:T:L)      Size     Speed    Units
show boxEnclosure 1:    SCSI     (0:07:00)  PROLIANT 4L7I DB1.86

   Disk101     (1,01)    (0:00:00)    300.0GB  160 MB/s  none
   Disk102     (1,02)    (0:01:00)    300.0GB  160 MB/s  none
   Disk103     (1,03)    (0:02:00)    300.0GB  160 MB/s  none
   Disk104     (1,04)    (0:03:00)    300.0GB  160 MB/s  none
   Disk105     (1,05)    (0:04:00)    300.0GB  160 MB/s  none
   Disk106     (1,06)    (0:05:00)    300.0GB  160 MB/s  none
   Disk107     (1,07)    (0:08:00)    146.8GB  160 MB/s  none
   Disk108     (1,08)    (1:00:00)    146.8GB  160 MB/s  none
   Disk109     (1,09)    (1:01:00)    146.8GB  160 MB/s  none
   Disk110     (1,10)    (1:02:00)    146.8GB  160 MB/s  none
   Disk111     (1,11)    (1:03:00)    146.8GB  160 MB/s  none
   Disk112     (1,12)    (1:04:00)    146.8GB  160 MB/s  none
   Disk113     (1,13)    (1:05:00)    146.8GB  160 MB/s  none

Notes:
    The speed is the currently negotiated speed to the disk. This may
    be less than the maximum speed supported by the device due to bus
    faults, loss of signal integrity, etc.
No external storage boxes are attached.
   Controller 1 Port 1 Status = Online

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B884EF7
   Host WWPN = 210000E0-8B884EF7
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Online
show units   Controller 1 Port 1 Status = Offline


Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18179C
   Host WWPN = 210000E0-8B18179C
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Online
No unit is configured on the show spare_activityMSA1000.

   Controller 1 Port 1 Status = Offline

Connection Name: <Unknown>
   Host WWNN = 200000E0-8B18E69C
   Host WWPN = 210000E0-8B18E69C
   Profile Name = Default
   Unit Offset = 0
   Controller 2 Port 1 Status = Offline
Global_ris doesn't exist. No spare disk has been added.
show this_controller   Controller 1 Port 1 Status = Offline


CLI-2> Controller 2 (left controller):
MSA1000(c) Hewlett-Packard P56350GX3R506X Version 7.20 Build 200 Hardware 7
Build Time: 2009-09-22 06:44:01
    Integrated Enclosure.
   Controller Identifier:
   NODE_ID = 500805F3-0012C4A0
   SCSI_VERSION = SCSI-3
   Supported Redundancy Mode: Active/Standby Asym-Active/Active
   Current Redundancy Mode: Asym-Active/Active
   Device Port SCSI address 7
   Terminal speed for the CLI is set to 19200.
Host Port_1:
   REPORTED PORT_ID 500805F3-0012C4A9
   PORT_1_TOPOLOGY = F_Port
Cache:
   Unconfigured Version 2
   Cache is GOOD, but Cache is NOT configured.
   No unflushed data in cache
   Batteries are disabled
   Module #1 is fully charged and turned off.
Controller Up Time:
   9 Days 19 Hours 35 Minutes 38 Seconds
show other_controller

CLI-2> Controller 1 (right controller):
MSA1000(c) Hewlett-Packard PB9840TX3UC06Y Version 7.20 Build 200 Hardware A
Build Time: 2009-09-22 06:44:01
    Integrated Enclosure.
   Controller Identifier:
   NODE_ID = 500805F3-0012C4A0
   SCSI_VERSION = SCSI-3
   Supported Redundancy Mode: Active/Standby Asym-Active/Active
   Current Redundancy Mode: Asym-Active/Active
   Device Port SCSI address 6
   Terminal speed for the CLI is set to 19200.
Host Port_1:
   REPORTED PORT_ID 500805F3-0012C4A1
   PORT_1_TOPOLOGY = F_Port
Cache:
   Unconfigured Version 2
   Cache is GOOD, but Cache is NOT configured.
   No unflushed data in cache
   Batteries are disabled
   Module #1 is fully charged and turned off.
Controller Up Time:
   9 Days 19 Hours 35 Minutes 33 Seconds
show proxystats

Proxy Port Statistics:

CLI-2>  Size of Proxy IOP...112 Bytes
show eventlog Size of ProxyCmd....160 Bytes

 Size of SCSI IOP....192 Bytes

THIS Controller:
 Max Allocated Proxy IOP Count.......0
 Current Allocated Proxy IOP Count...0
 Current Proxy IOPs in Each State:
  Free IOP...........256
  New Command........0
  Transfer Ready.....0
  Transfer Done......0
  Completion Ready...0
  Completion Done....0
  Requeue IOP........0
  Requeue Done.......0
 IOPs Aborted During Send Proxy...0

OTHER Controller:
 Current Allocated Proxy IOP Count...0
 Current Proxy IOPs in Each State:
  Free IOP...........256
  New Command........0
  Transfer Ready.....0
  Transfer Done......0
  Completion Ready...0
  Completion Done....0
  Requeue IOP........0
  Requeue Done.......0
No Events Logged.

CLI-2> show preferred_path


CLI-2> No units exist!
show auto_path_change


CLI-2> No configuration exists!

Any ideas?

[Torsten.]

The controllers are OK and working, but one of the connections is offline.

show this_controller   Controller 1 Port 1 Status = Offline

This could be:

 - a bad I/O module

-  a bad SFP

- a bad cable

- a bad switch port

- a bad switch configuration

You can start with swapping the I/O modules including the SFPs, if you didn't do this already ...

As a quick check do a "switchshow" on the switches and check for

Host WWPN = 210000E0-8B88D8F6

Host WWPN = 210000E0-8B18229D