MSA SAN Switch 2/8 password reset to factory default - firmware available?

[Bill Pedersen]

I know this ahve been bounced around but I have never seen a definitive answer.

I have recently purchased a used MSA SAN Switch 2/8 and of course the seller has not responded to my query as to the passwords.  Probably because they did not know them either.

I have seen reference to a bootable firmware mechanism of reset the passwords to the defaults.

I am a self-maintenance type.  No service contracts.  Work on open source and also support clients with the systems.

How can I get this resolved.  Sure, I could buy another MSA SAN Switch 2/8 and make sure to check ahead about the passwords, but that seems like a pain/waste.

Any help is appreciated.

Thanks!

Bill.

[ArunKKR]

Hi,

Please try to use the below log in credentials to check whether it works.

username: root

pw:fibranne

You would need to log an HPE support case to check for options to get recovery firmware, if these credentials do not work.

[tapelibraryfixr]

have you tried the serial port yet?

[Bill Pedersen]

Unfortunately someone appears to have changed the root password because it did not like that one when trying to access via the serial port.

[Bill Pedersen]

Yes, have access to the serial port.

Am going to attempt some things I found in the FOS Procedure manual...

But need to get be closer to the unit since those instructions talk about a FOUR SECOND window.

FYI FOS version is 3.2.0.

[Bill Pedersen]

Well, so far no luck.  Someone else had directed me to the FOS Procedure Manual which discusses the interrupt of the boot by pressing escape after a prompt to so so...  But when I do the boot I get this:

---

VxWorks System Boot

Copyright 1984-1994 Wind River Systems, Inc.

CPU: i960
Version: 5.3.1
BSP version: 1.0
Creation date: Mon Jul 8 18:35:34 PDT 2002

Press any key to stop auto-boot...
3
xWorks Boot]: help

? - print this list
@ - boot from net (load and go)
! - boot from flash (load and go)
p - print boot params
c - change boot params
l - load boot file
g adrs - go to adrs
d adrs[,n] - display memory
m adrs - modify memory
f adrs, nbytes, value - fill memory
t adrs, adrs, nbytes - copy memory
e - print fatal exception
n netif - print network interface device address
N - set ethernet address
$dev(0,procnum)host:/file h=# e=# b=# g=# u=usr [pw=passwd] f=#
tn=targetname s=script o=other
Boot flags:
0x02 - load local system symbols
0x04 - don't autoboot
0x08 - quick autoboot (no countdown)
0x20 - disable login security
0x40 - use bootp to get boot parameters
0x80 - use tftp to get boot image
0x100 - use proxy arp

available boot devices: ei fei

---

And attempting to use 0x20 as a boot flag to "disable login security" does not appear to have any effect, still prompts with "login:" and when a user name is entered, either admin or user it still expects a password and fails.

Thoughts?

[tapelibraryfixr]

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c01781247

[Bill Pedersen]

Yes, I am aware of the article.

I am going to call the support line Monday and see what happens.

Thanks.

[Parvez_Admin]

@Bill Pedersen , Did you manage to get the issue resolved through support. Let us know.

[Bill Pedersen]

Not yet.

Case opened (5358633066) on 16 Sept...

Looking for the firmware... 

As of Monday they had not yet found it...

Bill.

[Bill Pedersen]

Well, so I opened a case with HPE... 

That took a while... 

Initially opened on 16 Sept...  As of today I have been informed that HPE Engineering has no information or knowledge of how to reset the passwords on the MSA SAN SWITCH 2/8.  And they have no knowledge of the "firmware".

So, either the firmware does not exist - strange, one would think that this is a common issue along the way.  OR, they lost it  and they do not want to go back to Brocade to get a replacement.

Very strange...

Very disappointing, too.

So, I have now found a reseller who has a switch with factory default settings for passwords...