Msa Web ui inteface freze

[mehrdad-lqbbfi]

Hello,

I have an MSA 2062 storage system. For the past few days, whenever I try to log in, it gets stuck on the "The application is loading" screen and does not proceed any further.

I even connected my laptop directly to the storage system, but the issue persists, and it remains on the same page.

[l_lang]

Hi,

we had a similar problem with our MSA. Fully restarting both Management Controllers with "restart mc a full" and "restart mc b full" over ssh resolved the issue.
This does not affect storage connectivity.

[ArunKKR]

Hi  ,

Have you tried launching a putty SSH session and issuing the commands listed below?

restart mc a

restart mc b

If the controller fw is IN210xx you may try the command restart mc both full as suggested by l_lang

[ArunKKR]

Hello @mehrdad-lqbbfi ,
 
Let us know if you were able to resolve the issue.
 
If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.