P2000 Unhealthy (?)

[Baok]

Hello,

i have some kind of probleb with my P2000. It works fine, no any problems, warnings errors or critical, but i have Degraded status in web interface with reason: a subcomponent of this component is unhealthy.

I've check all my components and disks and there are nothing.

i've check my system with telnet CLI (show info) and has nothing:

# show system
System Information
------------------
System Name: P2000 G3 FC
System Contact: Uninitialized Contact
System Location: Uninitialized Location
System Information: Uninitialized Info
Midplane Serial Number: Confidential Information
Vendor Name: HP StorageWorks
Product ID: P2000 G3 FC
Product Brand: MSA Storage
SCSI Vendor ID: HP
SCSI Product ID: P2000 G3 FC
Enclosure Count: 2
Health: Degraded
Health Reason: A subcomponent of this component is unhealthy.
Supported Locales: English (English), Spanish (español), French (français), German (Deutsch), Italian (italiano), Japanese (日本語), Dutch (Nederlands), Chinese-Simplified (简体中文), Chinese-Traditional (繁體中文), Korean (한국어)

Success: Command completed successfully. (2021-08-10 14:35:05)

i've tried to download all logs, via web interface from controller A, but it is stuck and wrote 2 warnings like a storage controller is not recieving data from management console, and another one about management controller was restarted after that.

any ideas?

[SUBHAJIT KHANBARMAN_1]

@Baok 

Without checking logs it's difficult to comment on such issues. However if you can afford downtime then better to power cycle the MSA and it should help as I understand you have already restarted both management controllers but it didn't help.

Hope this helps!
Regards
Subhajit

I am an HPE employee

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[tapelibraryfixr]

in the web gui if you go to enclosure view can you see any exclamations marks on the controllers/psu etc.

having a ethernet cable unplugged can give a degraded state.

[ArunKKR]

Hi,

If the array has an attached disk enclosure, check whether power supply LEDs and IO module LEDs are green.

Execute below commands to check whether any errors are being reported:

show system

show enclosures

show vdisks

show disks

show unwritable-cache

show frus

If you are able to save logs after restarting management controllers, upload it to MSA health check tool to review array health status:

https://msa.ext.hpe.com/MSALogUploader.aspx

[ArunKKR]

Hi,

Please let us know whether the information shared helped.

[Baok]

Hello, nothing of all posts didn't help me. I have some disks from msa2040, so i've reprocess all my volumes and disk groups, and create some new groups with those disks from msa2040/ Amd my degraded status are gone.

So, i don't know, what's the problem was.

It is very strange, and pity, that i can't find, why P2000 has degraded status. I think it is may be a problem in the future.

[ArunKKR]

Hi Baok,

Thank you for the update.

It might have been incorrect reporting.

Its quite difficult to troubleshoot such issues with out reviewing logs.

I would suggest to log a support case and get logs reviewed for any such issues in the future.