Stuck In a Loop - HP MSA 2050 - QTOF

[RajuEgypt]

Fellow members,

HP Professionals closed my case.. Please contact them as they ar seriously professional Pls contact them guys.

[Josh94K]

Hello @RajuEgypt Hope you are doing well, I am sorry for your troubles. 
could you share the case number that you have raised with HPE, ill go ahead and check it out and make sure it gets resolved at the earliest. 

@RajuEgypt @  I hope this helps!
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Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[ArunKKR]

Hi Raju,

Firmware upgrade will not fix QTOF disk group issue.

Did the QTOF disk group start appearing after adding / replacing a new disk?

It could appear from left over meta data on replacement disk.

If the Pool is indeed reporting fault and one of the disk groups is in QTOF state, it requires a support case and engineering team engagement. 

Please share the case id in a private note so that we could check further.

[RajuEgypt]

I have professional HP Engineer engagement  as this critical.

All my or other IT guys fear of not updating firmwares from date of purchase. failure to not installing new firmwares HP has put timer on these storage SANS and this is sthe main reason I got stuck

the SAS disk time-out link for not not doing firmware. https://h41111.www4.hpe.com/storage/msafirmware.html

my case is still pending.

[ArunKKR]

Hi Raju,

Please share the HPE case id that you have logged.