HPE Sales Pro Login

[Mikojevic]

Hi,

I'm looking to do HPE certification.

When I try to log in the platform, I get the error message below.

SAML Error: The requested user with email = **Personal info erased** was not found for organization ID 4495, or is marked inactive in the LMS. Trace ID mny-zhq-7cp

Somebody could help to explain and slove the issue?

Best Regards,

Mario.

[DelphineFeyeux · Accepted solution]

Hello Mario,

Please reach out to your Geo support team, they should be able to help you.

Asia Pacific & Japan: 9 a.m. to 5 p.m. (SGT)
Clsupport.ap@hpe.com
Clsupport.jp@hpe.com
Clsupport.kr@hpe.com

Europe, Middle East & Africa: 8:30 a.m. to 5 p.m. (CET)
Clsupport.emea@hpe.com

Latin America: 6 a.m. to 4 p.m. (CST)
Clsupport.lar@hpe.com

North America: 9 a.m. to 5 p.m (CST)
Clsupport.na@hpe.com

Best regards, Delphine