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тАО08-02-2007 08:03 PM
тАО08-02-2007 08:03 PM
4-Port Console Switch (J1473A) - Forgotton Admin Password
We have a J1473A Console Switch, but no not have access to the Administrator password.
Can anyone advise of a reset process for the password?
Many thanks
Can anyone advise of a reset process for the password?
Many thanks
3 REPLIES 3
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тАО08-03-2007 12:32 PM
тАО08-03-2007 12:32 PM
Re: 4-Port Console Switch (J1473A) - Forgotton Admin Password
Hi Graham,
The only way to get it reset is to call Netserver Support at 1-800-474-6836 and say "Netserver" at the prompt. There is a complicated process to get this done. First, the support agent has to engage his backline support who will then give you some key sequence which will generate a hex code on your console. They will then need to input that hex code into a utility which will generate a password that will reset your admin password.
Best of luck,
Sean T. Craig Sr. C.E.T., M.C.P.
The only way to get it reset is to call Netserver Support at 1-800-474-6836 and say "Netserver" at the prompt. There is a complicated process to get this done. First, the support agent has to engage his backline support who will then give you some key sequence which will generate a hex code on your console. They will then need to input that hex code into a utility which will generate a password that will reset your admin password.
Best of luck,
Sean T. Craig Sr. C.E.T., M.C.P.
I am King...of my apartment.
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тАО08-05-2007 09:37 PM
тАО08-05-2007 09:37 PM
Re: 4-Port Console Switch (J1473A) - Forgotton Admin Password
Thanks for your reply - can this process be completed via email? I am based in the UK and it would save on what sounds like a lengthy international call.
I did call the UK support number earlier in this process, but they had no idea how to reach this stage of troubleshooting.
Regards,
Graham
I did call the UK support number earlier in this process, but they had no idea how to reach this stage of troubleshooting.
Regards,
Graham
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тАО08-06-2007 01:15 AM
тАО08-06-2007 01:15 AM
Re: 4-Port Console Switch (J1473A) - Forgotton Admin Password
http://h18004.www1.hp.com/products/servers/proliantstorage/bcs-rackandpower/techsupport.html
Goto .. CONSOLE > recover password.
They are the only one to reset it. no other way(YET!!)
Goto .. CONSOLE > recover password.
They are the only one to reset it. no other way(YET!!)
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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