NETSERVER

[Tony Panzarella]

I was working with Hassa and he said to post a message here to recive documentation abotu a service call we are working on.

[Tony Panzarella]

I have an LH3 that was loosing comunications with 1 drive no matter how many replacement drives we put in. After talking to Ian with HP suport we came to the conclusion that the LH3 needed tohave a bios and fw upgrade done to it. A day later I have on NETRAID 12 with 8 bad drives (4 of the the netraid 12 slots are empty) and another NETRAID with at least one bad or missing drive. We replaced the 3si care but to no avail. We were working with Amkhassa and we were makign progress but alas we ran out of time. Can you please contact me and provide me with th edocumentation on what was done this evening.

[amhakassa]

Hi Tony,

What we have done so far is collect the configuration infomrmation on the server
According to what we got it sounds like you ahve lost the configuration information on the hard drives that are connected to the actual server. According to the configuration on RS12, the logical drive on Adpater 1 Ch2 seems to fail the rest are fine

Since you don't have a configuration information on the 8 drives internal to the server it is really hard to get the operating system back online. However, you can get the data you ahve in the RS12 by installing the OS in a new drive

Here is the configuration information, according to our earlier discussion, you have on the server
--Adapter 0 --Integrated raid controller
--CH 0
ID0 Ready
ID1 Ready
ID2 Ready
ID3 Ready
--CH 1
ID10 Ready
ID11 Ready
ID12 Ready
ID13 Ready
--There was no configuration information on the integrated raid controller and all drives are showing Ready
--Adapter 1
--CH 0
ID0 Ready
ID1 Ready
ID2 Ready
ID3 Ready
ID8 Ready
ID9 Ready
ID10 Ready
ID11 Ready
--CH 1
ID0 A0-0 Online
ID1 A0-1 Online
ID2 A0-2 Online
ID3 A0-3 Online
ID8 A0-4 Online
ID9 A0-5 Online
ID10 A0-6 Online
ID11 A0-7 Online
--CH 2
ID0 A1-0 Failed
ID1 A1-1 Failed
ID2 A1-2 Failed
ID3 A1-3 Failed
ID8 A1-4 Failed
ID9 A1-5 Failed
ID10 A1-6 Failed
ID11 A1-7 Failed
--Adpter 2
--CH 0
ID0 A0-0 Online
ID1 A0-1 Failed
ID2 A0-2 Online
ID3 A0-3 Online
ID8 A0-4 Online
ID9 A0-5 Online
ID10 A0-6 Online
ID11 A0-7 Online
ID12 Ready
--CH 2
ID0 A1-0 Online
ID1 A1-1 Online
ID2 A1-2 Online
ID3 A1-3 Online
ID8 A1-4 Online
ID9 A1-5 Online
ID10 A1-6 Online
ID11 A1-7 Online

Regards
AMha Kassa

[Tony Panzarella]

So where do we go form here?