can ping, can't print

[almendra]

Hi,
Network printer HP8000
Last week this odd behavior started; the printer is keeping jobs in the queue, and no error messages are displayed. After I turned it off for 3 hours, it started printing again. Today, the same story, the printer is keeping the jobs in the queue. Where I can start to solve this issue? The print server is on a clustered architecture, for the port creating standard TCP/IP port was used.

Thanks in advanced for any help anyone can provide me

[Bryan D. Quinn]

Hello,

It kind of sounds like an ip address conflict. Could there possibly be something in your environment that has been configured with the same ip address? I would turn the printer completely off and ping the printer's assigned ip address and see if you get a reply.

Hope this helps!
-Bryan

[Steven E. Protter]

You may have a networking issue.

Check traceroute and see if there is a hangup.

See if you can telnet to printer port as follows.

telnet ip_of_printer 9100

Or whatever the open printer port is.

You will get good diagnostics.

SEP

[almendra]

Thanks for responding
IP conflict, on server and printers in our environment is not possible because they are out of the scope of the DHCP server.

I did try the tracert command it came out with path to reach the printer with no errors.
I did not telneting to it, will do that as soon as I get to work.

[Steve Steel]

Hi

Look at TEOJ and idle timeout on the printer


Also use hpnpadmin -s printerip


Steve Steel

[Brian Markus]

Some printers can be affected by malicious items on your net. We had several network printers compromised by viruses floating around. Check the firmware revision. It may be a known issue.

-Brian.

[Bill Hassell]

Following up with the network problems, always perform a printer selftest when the printer stops working. You will likely find a DUP IP or DUP ARP or similar error reported in the JetDirect section of the printer's selftest page. Also use the hpnpadmin -v 12.34.56.78 to query the printer's JetDirect LAN card. hpnpadmin is found in /opt/hpnpl/bin

[almendra]

Thanks everyone for following up on my problem.
I called the technician, he has diagnosticed that the jet direct board is the one that is causing the problems because when I type the IP address on the browser no menu is displayed for this particular printer.
When I tried to telnet to it, I received an RPC error message.

Thank you all very much
Almendra