Cannot install HP LaserJet M2727nf MFP printer

[GraceO]

After installing the model script for the printer (net_ljM2727nf), I still get the error:
is NOT an acceptable name!! Either it is NOT a network printer or this host is denied access to it!

I can ping the printer, and the printer is JetDirect capable. What am I missing? Why can't I add this printer as a network printer? (Using 11i v2, and JetDirect Printer Installer for UNIX Version e.10.34)

Any help would be greatly appreciated!

[Kenan Erdey]

Hi,

Please refer to this documentation:

http://docs.hp.com/en/5992-3386/ch06s04.html

Kenan.

[Tim Nelson]

What is the command line you are using to set up the printer ?

[GraceO]

I tried using both sam and the command addqueue. I have another multifunction printer working so I didn't think I needed jetadmin.

[Tim Nelson]

Can you post the actual command you used ?

If you would like I can give you the commands to skip all these utilities and add manually....

[GraceO]

The command was

addqueue -h xxx.xxx.xxx.xxx -q wsby2727

(actual IP replaced, obviously)

And the error returned was:

Could not contact xxx.xxx.xxx.xxx

But I can ping the IP.

[Bill Hassell]

> Could not contact xxx.xxx.xxx.xxx
> But I can ping the IP.

The world of networking is much more complicated today. ping is a low level protocol and only verifies that an address can respond to ping. You may have routers that have blocked port 9100. Try setting up the printer on the same subnet first. One of the most incompatible product lines (for HP-UX and non-PC/MAC systems) is the multi-function printer (MFP). HP-UX cannot fax, scan, or report ink levels simply because the printer was designed for PCs and Macs (as confirmed by the HP specs: http://h10010.www1.hp.com/wwpc/us/en/sm/WF06a/18972-18972-3328064-12004-3328082-3377075.html )

Run this command:

hpnpadmin -v 12.34.56.78

If this reports non-JetDirect printer, one last try is the basic 9100 protocol program:

hpnpf -x 12.34.56.78 -N /etc/profile

If this doesn't print a file, try a debug log:

hpnpf -x 12.34.56.78 -l /var/tmp/hpnpf.log -N /etc/profile

Check the logfile in /var/tmp/hpnpf.log for some clues.

[GraceO]

Thanks very much to all those who replied. It appears the printer does not have JetDirect capability after all...I should have read the specs myself in the first place. I will look into an external JetDirect.

Thanks again,
Grace