Cannot Print to Inkjet 2230 from MPE and Unix servers

[Chi Lee]

The Inkjet 2230 is connected to network via JetDirect. Windows apps can print to it but not apps on MPE and Unix servers. This is problem with even print of plain text. Commands on those servers indicate the output left the system. The printer's IP address can be ping from the servers. On the Unix server, packet route can be traced from server to the printer. Could this be problem with JetDirect? But print from Windows apps work fine.

[RAC_1]

I will comment on printing from Unix. Never worked on MPE. On unix, can you print from command prompt? What does lp log say?
Can you check printer status with
hpnpadmin -v "printer_queue"

[Chi Lee]

***** LP LOG: Apr 21 16:19 *****
RLP61-1787 root RLP61 Apr 21 16:22
Start: RLP61-1787 Fri Apr 21 16:22:53 EDT 2006
End: RLP61-1787 Fri Apr 21 16:22:53 EDT 2006
/etc/lp/interface/model.orig/RLP61
/opt/hpnpl/bin/hpnpf -j RLP61-1787+root -x 10.2.35.3
RLP61-1788 root RLP61 Apr 21 16:26
Start: RLP61-1788 Fri Apr 21 16:26:12 EDT 2006
End: RLP61-1788 Fri Apr 21 16:26:12 EDT 2006
/etc/lp/interface/model.orig/RLP61
/opt/hpnpl/bin/hpnpf -j RLP61-1788+root -x 10.2.35.3
***** LP LOG: Apr 21 16:19 *****


/var/adm/lp>hpnpadmin -v 10.2.35.3
10.2.35.3 is a network printer

Printer State : ready to print


phoebe is allowed access to 10.2.35.3

Location : Jim Tuttle
Contact :

Card IP Address : ??? (10.2.35.3)
Network Mask : 255.255.0.0
Default Gateway : ??? (10.2.10.1)
Idle Timeout : 90 seconds

Uptime : 19:42:44
Connections Accepted: 2
Connections Denied : 0 (not on access list)
Connections Aborted : 0
Connections Killed : 0
Bytes Received : 0 (current connection)
Bytes Sent : 0 (current connection)
Total Bytes Received: 84728 (since power-on or reconfig)
Total Bytes Sent : 0 (since power-on or reconfig)

Control Panel : not specified
Line State : Online

TCP Statistics

62 segments received
0 segments received in error
1 segments received in order
0 segments received out of order
0 zero window probes
0 segments discarded
4 segments sent

UDP Statistics

3643 datagrams received and delivered
3474 discarded due to no application at the destination port
0 discarded due to other reasons
3643 datagrams sent

IP Statistics

7490 datagrams received
0 discarded due to IP header errors
0 discarded due to address error
0 discarded due to an unknown or unsupported protocol
4022 datagrams transmission requests
18 discarded due to lack of resources
0 discarded due to no route to destination
0 valid routing entries discarded

ICMP Statistics

298 messages received
0 messages received with ICMP-specific errors
0 destination unreachable
0 time exceeded
0 source quench
0 redirect
298 echo
339 messages sent
41 destination unreachable
0 time exceeded
298 echo reply

SNMP Statistics

3641 packets received
3637 GetRequests
3 GetNexts
0 SetRequests
0 bad community names
0 operation not allowed by the SNMP community named
3635 packets sent
0 traps

THANKS!

[BUPA IS]

The response from the hpnpadmin command gives ??? for the printer name , check that name lookup is working correctly and that you can ping the printer by name. If not add the name to the hosts file, you also need to install the correct model script, If you do not have it you can find them all here - http://www.hp.com/pond/modelscripts/index2.html . The 2230 is not listed but the 2280 script will probably work . They are zipped shell archives . Binary copy /ftp them to unix, unizp then sh the unzipped file name to get the script out. Please let us know how you get on . good luck
Mike E.

[Bill Hassell]

I do not think this printer will ever work on anything except a PC and a Mac. This printer is based on HPA, an HP proprietary architecture and although it has a PC driver for PCL, apparently the printer cannot understand plain ASCII text or PCL5 without a special driver. HP began making Windows-only printers many years ago to reduce printer costs. These printers have virtually no formatter code in the printer and need the actual dots sent to the printer from the computer. To print the letter: A
requires a lot of dots (white and black) and they must be created by running the letter through a font definition, scaling it to a specific point size and then plaving it somewhere inside the print area. All this must be done in the computer.

HP-UX, MPE, Sun, basically any platform npt listed in this website:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpd50280&jumpid=reg_R1002_USEN

cannot print to this printer. If you need printers to work on multiple platforms, you MUST verify capability before purchase. High end printer normally do not have such restrictins but the low end models, and especially AiO (All-in-One) printers are particularly incompatible beyond PCs.

[Chi Lee]

Actually the printer worked on the MPE server until couple of weeks ago. It still prints from PC but no output from MPE server.

[Bill Hassell]

If the printer did work, then it must have been sent some binary file that has changed it's internal settings. I would suggest performing a cold reset on the printer (you'll have to reconfigure the JetDirect LAN card. Luckily, this printer has a front panel and you can select the RESTORE FACTORY SETTINGS menu. Here's the manual: http://h20000.www2.hp.com/bc/docs/support/SupportManual/bpd50332/bpd50332.pdf

[Chi Lee]

I did a cold reset of the HP 2230 printer and JetDirect 300X. Still no output. In hppi, I can do test print with PCL text, Postscript, and user supplied file. The PCL and user file printed just fine. Postscript printed with the postscript(?) commands. The servers should print in PCL. I can print a JetDirect configuration page in PCL. Still can't print with 'lp' command. I'm using model script net_hp2280. It default to PS printing language. Tried both default printing language with PCL and PS. The printer LED says "processing job" and then "ready" with no output.