cannot see the L2000 system object in CSTM

[klbblk]

Machine Model: HP9000/800/L2000-5X
Machine OS: HP-UX B .11.00
CSTM Version: A.24.20

After tne CSTM was run on my this HP9K L2000 machine, there seemed to be a little abnormal! Because there was no system item in the device map list which should correspond to Dev num 1! But in fact the whole machine system has no any problem and can regular work.


Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 0 Bus Adapter (582) Information Successful
2 0/0 PCI Bus Adapter (782) Information Successful
3 0/0/0/0 Core PCI 100BT Interface Information Successful
4 0/0/1/0 PCI SCSI Interface (10000 Information Successful
5 0/0/1/0.3.0 SCSI Tape (HPC1537A) Information Successful
6 0/0/1/1 PCI SCSI Interface (10000 Information Successful
7 0/0/1/1.2.0 SCSI Disk (FUJITSUMAJ3182 Information Successful
8 0/0/2/0 PCI SCSI Interface (10000 Information Successful
9 0/0/2/0.2.0 SCSI Disk (FUJITSUMAJ3182 Information Successful
10 0/0/2/1 PCI SCSI Interface (10000 Information Successful
11 0/0/2/1.2.0 SCSI Disk (HPDVD-ROM) Information Warning
12 0/0/4/0 RS-232 Interface (103c104 Information Successful
13 0/0/5/0 RS-232 Interface (103c104 Information Successful
14 0/1 PCI Bus Adapter (782) Information Successful
15 0/2 PCI Bus Adapter (782) Information Successful
16 0/3 PCI Bus Adapter (782) Information Successful
17 0/3/0/0 PCI 100 BaseT LAN Interfa Information Successful

[RAC_1]

up do date on patches?? particularly ems pacthes?? Do you have latest version of EMS??, STM??

[klbblk]

But I have another L2000 machine which has the same Hardware and Software(including patches) platform environment as the above machine and it can display the system item normally

[RAC_1]

/sbin/init.d/diagnostics stop and start
Does it help??

[klbblk]

it was still invaild

[Stanimir]

You need to install last version of
OnlineDiag.
In my occasion it helped.

[Steven E. Protter]

Shalom klbblk,

If the system is working and the results from an identical system are not the same, the system is not so identical.

I'd say re-install the latest online diagnostics from http://software.hp.com

Perhaps there are corrupt patches or software in the sd-ux database.

swverify \*

If there is corrupt software it must be removed and re-installed.

Best of luck to you,

SEP

[Andrew Merritt_2]

To reinforce what was said above, you need to update to the latest OnlineDiags. You have A.24.20 which is the December 2000 version.

You should install A.44.00, which is the last version for 11.00 and was released in March 2004. You can get A.44.00 from here: http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE You should then install PHSS_33917.

This is not guaranteed to fix your problem, but you'll only get support from HP for this problem if you have this version in place. You should also update your other system(s) that are running old versions of the OnlineDiags.

If you do see the problem after the upgrade, it would be helpful to see the output of the 'ml' (maplog) command in cstm.

Andrew