cdrom drive not opening HP Visualize B2000

[Joel Hall]

Hi,
I'm trying to access the cdrom drive on this HP Visualize B2000 workstation running HP-UX 10.20, but the cdrom drive will not open when the eject button is pressed. The light flashes but it won't open.

Don't see a cdrom listed when I type " ioscan -fun" at terminal windows logged in as root and I don't see any files in the /dev/dsk named either c0t0d0 or c1t2d0 which are normally the ones you see for the cdrom drive.

Any suggestions? Thanks.

[Venkatesan_5]

hi,

I think the cd-rom drive is not physically connected,(ie.the SCSI interface cable is not connected), kindly check it up, it should work once the scsi cable is connected.

regds
Venkatesan

[Ted Buis]

If there is media in the drive, then it could be mounted and you need to unmount the drive before the door will open. Do a bdf and see if something is mounted on /cdrom or /SD_CDROM. If mounting the CD is set to happen on boot, it will be listed in /etc/fstab. You should be able to "umount /cdrom" or "umount /SD_CDROM" or umount whatever the name of the mount point actually is.

[Steven E. Protter]

It does appear to be a hardware issue.

Any lights on the drive?

Shut down the workstation, open it up and check scsi and power connectors.

Also see if there is anything else on the scsi/ide chain that still works.

SEP

[Joel Hall]

There is a powerlight that flashes on the cdrom drive when you try to eject, but it just doesn't eject. I have opened it with the old paperclip trick, but there was no stuck cdrom disk inside.

I opened up the box and the power and scsi cable connection were good. I can't mount and unmount the drive because there is no /cdrom or Sd-cdrom listed in SAM under periphel devices, nor as I said earlier with the ioscan -fun command.

I can work around the main problem by ftping into the box from a pc and copying the Tar file I needed to install my software onto this box. Customer never uses the cdrom anyway but it would be nice if this worked. Guess I can chalk it up to bad hardware. Customer has the option of purchasing new cdrom drive if he wants to pursue it further.

Thanks for the suggestions.