crash question

[James Ellis_1]

Server abruptly crashed. Looking through some log files, I found at /var/adm/shutdownlog this line "Reboot after panic , isr.ior = o'102406d4.40000000'718a372c

Can anyone tell me what this line means? I am trying to find the real reason for the crash. Also the "Att" and "Fault" warning lights on the front panel of the NClass server are not flashing, when they were not before. I just rebooted the server, now the "Fault" light is not flashing...but "ATT" is still flashing.

Question, where does someone look for a panic issue that causes a server to crash?

Thanks,
James

[Mark Vollmers · Accepted solution]

James-

I'd start with the syslog. This might have something if anything went wild. Also, look for any /var/tombstones that might have been created. unfortunatly, the rc.log will not help, unless if there was a problem during bootup.

Mark

[James R. Ferguson]

Hi James:

Take a look at Technical Knowledge Base document #UXDNKBRC00001764.

It would appear that you would save time by opening a hardware support call.

Regards!

...JRF...

[Sridhar Bhaskarla]

It's not possible to find the crash using the string in /etc/shutdownlog. You would only know that the system crashed.

Your /var/adm/syslog/OLDsyslog.log (tail) may give some information.

HP looks at /var/tombstones/ts99 get an initial clue of fault codes during the crash.

You need to do a Q4 analysis of the crash dump and talk to HP to find the problem.

Check the recent thread below for running Q4.

http://forums.itrc.hp.com/cm/QuestionAnswer/1,11866,0x2dc6cf38d6bdd5118ff10090279cd0f9,00.html

-Sri

[Scott_14]

Hi there:

If your running Support Tools Manager, you can try and look in there for some logs as well, when you run stm.

I have found more information in these logs as well.