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тАО08-20-2001 08:01 AM
4 REPLIES 4
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тАО08-20-2001 08:06 AM
тАО08-20-2001 08:06 AM
Re: Crash
You have a hardwar eproblem, log a call with your HP repair Centre locally.
My house is the bank's, my money the wife's, But my opinions belong to me, not HP!
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тАО08-20-2001 09:18 AM
тАО08-20-2001 09:18 AM
Solution
Hi Angelo,
You seem to have a HPMC error, which normally indicates a hardware error.
The best thing is to call HP and open an issue, meanwhile you can pre-process the crash dump using Q4, so that HP can analyze the problem. You can look at the document id OZBEKBRC00000611 to learn how to use q4.
I am attaching the document for your convenience.
-Regards
Ramesh
You seem to have a HPMC error, which normally indicates a hardware error.
The best thing is to call HP and open an issue, meanwhile you can pre-process the crash dump using Q4, so that HP can analyze the problem. You can look at the document id OZBEKBRC00000611 to learn how to use q4.
I am attaching the document for your convenience.
-Regards
Ramesh
They think they know but don't. At least I know I don't know - Socrates
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тАО08-20-2001 09:31 AM
тАО08-20-2001 09:31 AM
Re: Crash
Thank you very much, please close this issue.
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тАО08-21-2001 07:15 AM
тАО08-21-2001 07:15 AM
Re: Crash
Melvyn,
I hate to say it, but this HPMC was not caused by hardware!
We see a runway bus timeout at CPU0 and find, that this CPU timed out due to an attempt to reference an I/O address of 0xffff0380. This is an invalid I/O address - and thus the reason for the HPMC.
To make a long story short, PHKL_22785 should fix the problem.
I hate to say it, but this HPMC was not caused by hardware!
We see a runway bus timeout at CPU0 and find, that this CPU timed out due to an attempt to reference an I/O address of 0xffff0380. This is an invalid I/O address - and thus the reason for the HPMC.
To make a long story short, PHKL_22785 should fix the problem.
There is no good troubleshooting with bad data
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