CSTM Failure

[Ralf Buchhold]

Hello
why are some utils disabled ?

cstm>dgn
^-- (Diagnose) is currently disabled. --

Thank Ralf

[Michael Tully]

Is the diagnostic daemon actually running?

(diagmond)

[Ralf Buchhold]

yes the monitor is running.
some utils (info) works correctly

Ralf

[Joseph Loo]

hi,

u may have "kill" the diagmond process? if so:

# /sbin/init.d/diagnostic stop
# /sbin/init.d/diagnostic start
# ps -ef|grep diagmond
to check if diagmond is up.
# cstm
cstm>dgn

regards.

[Ralf Buchhold]

OK I stopped and started the diagnostic
but there was no change

info is ok

dgn is disabled



Ralf

[Fabio Ettore]

Hi Ralf,

http://docs.hp.com/hpux/onlinedocs/diag/stm/sth_cstm.htm#tdsb

Here all cstm OnLine help.

Anyway I think that it is needed a license in order to use diagnose tool (dgn). It seems to be an expert tool which needs a license (if you want contact HP for that license).
That's the reason dgn obtains that message:

********************************
The STM expert tools are device specific troubleshooting utilities for use by sophisticated users. Their functionality varies from tool to tool, but they are intended to be interactive, and rely on you to provide information necessary to perform a particular task. These tools require you to have the appropriate license if you wish to run them.
********************************

This part from:

http://www.docs.hp.com/cgi-bin/fsearch/framedisplay?top=/hpux/onlinedocs/B6191-90015/B6191-90015_top.html&con=/hpux/onlinedocs/B6191-90015/00/00/8-con.html&toc=/hpux/onlinedocs/B6191-90015/00/00/8-toc.html&searchterms=license%7cstm&queryid=20040617-045615

However on docs.hp.com you will find many documents on STM.

HTH.

Best regards,
Ettore

[Ralf Buchhold]

Thank you

where can I get the "licence" ??

Ralf

[Fabio Ettore]

Ralf, contact HP in order to know how to obtain the license.
They are news for me too, and now I cannot try where the license can be requested.

HTH.

Best regards,
Ettore

[Andrew Merritt_2]

Most of the devices don't have a diagnose tool, which device are you trying to run it for?

To establish if there is a diagnose tool, in 'cstm' select the devices you are interested in and then run 'currdevstatus'. For each selected device you'll see output like:

-- Current Device Status Log for SCSI Disk on path 8/0/19/0.6.0 --

The following information was archived during the last hardware scan:

Product : SCSI Disk
Qualifier : IBMDDRS-39130WS
Hardware Path : 8/0/19/0.6.0
Device Type : Disk
Device Qualifier : Hard

Most Recent Tool Run : None
Tool Exit Status :
Current Status :

Recommended Action : None

Installed tools:
Diagnostic : None
Verifier : disk
Exerciser : disk
Information : scsi_disk
Expert Tool : scsi_disk (Licensed)
Firmware Update : scsi_disk


Note that this shows there is no diagnostic tool installed, and the Expert Tool is licensed.

What's the actual problem you want to solve that you're trying to run a diagnostic tool for?